SARAH ALEJANDRA HERNANDEZ
419 Camelia Ave Sanger,CA
Summary
Dynamic Office Manager at MEH Global with proven expertise in staff supervision and organizational skills. Successfully developed communication channels that enhanced team collaboration and problem resolution. Achieved record sales as a Sales Manager, utilizing strong customer service and negotiation skills to exceed client expectations. Committed to maintaining confidentiality and delivering exceptional results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager
MEH Global
09.2022 - Current
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided team of 10 employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Sales Manager
San Joaquin Valley Homes
10.2004 - 10.2014
- Sold 300 single-family homes, achieving record sales.
- Managed contracts, negotiations, and sales processes to exceed customer expectations.
- Conducted weekly sales forecasts, Consistently meeting goals.
- Guided buyers through the sales process from site selection to final purchase.
- Resolved client issues promptly and effectivity.
- Developed personalized marketing plans for homeowners.
- Educated clients on the sales and purchasing process.
- Performed home evaluations and market analyses.
- Ensured client satisfaction through effective communication and active listening.
- Exceeded deadline and goals under stringent time constraints.
Education
No Degree - Office Assistant & Spanish Translator
Fresno Adult School
Fresno, CA05-2023
Associate of Arts - General Studies
Fresno City College
Fresno, CA05-2019
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Scheduling and calendar management
- Administrative support
- Scheduling
- Staff management
- Employee supervision
- Team supervision
- Problem resolution
- Teamwork and collaboration
Certification
- Basic Life support, AHA Fresno, CA 2024
- Catechist, Diocese of Fresno, 2019
- Office Assistant, Fresno adult school, 2023
- Spanish translator, Fresno adult school, 2023
- Tax preparer, Sacramento, CA, 2024
- Fingerprinting Roller, Sacramento, CA 2024
- Notary, Sacramento, CA 2024
- Immigration Consultant, sacramento, CA 2024
licenses
Real Estate, California
Medical Assistant Clinician, California
Phlebotomy, California
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
MEH Global
09.2022 - Current
Sales Manager
San Joaquin Valley Homes
10.2004 - 10.2014
No Degree - Office Assistant & Spanish Translator
Fresno Adult School
Associate of Arts - General Studies
Fresno City College