Creative problem solver with a focus on goal completion and assisting those in need. Resilient team leader who can communicate well with groups and sustain high motivation.
Overview
7
7
years of professional experience
Work History
Legislative Specialist
Office Of Legislative Legal Services
08.2022 - Current
Process and track bill, delayed bill, resolution, and research requests.
Prepare the yearly OLLS budget request with the office manager.
Support the director, the deputy directors, the office manager, and other senior staff in the execution of their administrative duties.
Actively and effectively communicate with legislators, legislative staff, and the public.
Member Advocate
PURE Insurance
09.2020 - 06.2022
Create, handle, and adjust auto, property, and collections claims from first notice of loss to claim closing.
Manage 40-65 claims at once and issue settlement payments to members and other carriers.
Prove successful working within tight deadlines and fast-paced atmosphere.
Assist with training and recruitment of new hires.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Peer Advisor
Iowa State University Study Abroad Center
08.2018 - 05.2020
Conducted daily 50 minute presentations on study abroad programs for prospective and current Iowa State University students.
Scheduled appointments for staff members, answered phone calls, and maintained office transcript filing system.
Compiled registry for international courses offered and assisted with promotional material development and design.
Research Assistant
Iowa State University
08.2018 - 04.2019
Coded and categorized political ads during the 2018 midterm election cycle.
Server and Hostess
Bravo Cucina Italiana
05.2017 - 08.2017
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Education
Bachelor of Arts - Political Science and International Studies
Iowa State University
Ames, IA
Skills
Public Speaking
Customer Service
Adaptability
Organization and Time Management
Teamwork
Verbal and Written Communication
Timeline
Legislative Specialist
Office Of Legislative Legal Services
08.2022 - Current
Member Advocate
PURE Insurance
09.2020 - 06.2022
Research Assistant
Iowa State University
08.2018 - 04.2019
Peer Advisor
Iowa State University Study Abroad Center
08.2018 - 05.2020
Server and Hostess
Bravo Cucina Italiana
05.2017 - 08.2017
Bachelor of Arts - Political Science and International Studies
Iowa State University
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