Sarah E. Kuhlo
Castalian Springs,TN
Summary
A veterinary leader with practice management, conflict resolution, and emotional intelligence. Collaborative, motivational team builder with a passion for education, operational management, strategic planning, and organizational transformation. Recognized for leadership, planning abilities and clear, direct communication style. Self-directed and resourceful Chief of Staff with 3 years of experience successfully organizing, managing and delivering cross-functional projects. Influences and guides at executive-level while structuring and executing complex analyses to support strategy in fast-paced and evolving environment. Excellent influencer and relationship builder with growth mindset and strong communications skills to summarize and present veterinary topics effectively to wide audience. Utilizes diverse teaching strategies through personality assessments. During professional activities, developed a love and passion for teaching in small settings and in large public settings.
Overview
33
33
years of professional experience
Work History
Area Chief of Staff
Banfield Pet Hospital
Madison, Nashville, TN
01.2021 - Current
- Multi-unit management of 10 plus veterinarians and two hospital locations
- Partner with PM for strategic planning, monthly team meetings, staff management, and team development
- Provided side by side coaching focus for direct report doctors in all areas of veterinary medicine with special focus in oral surgery and ultrasound.
- Chosen as lead veterinarian to have one out of five diagnostic ultrasound machines nation wide for all Banfield hospitals with GE Versana Active machine. Continue to be number one in entire Banfield markets for using diagnostic machine and continued increasing revenue produced.
- Traveled in TN market to present and educate teams in ultrasound training and dental radiograph training.
- Organized CE opportunities for market based on our needs from our metrics
- Organized and lead 2 monthly calls, one with all area chiefs of staff and chiefs of staff for TN, IN, and KY and one with 5 area chiefs of staff for focused development, to strategize and execute our Impact Action Plan for associate engagement. Collaborate with Director of Veterinary Quality over these groups to ensure consistent messaging.
- Attend biannual conferences for market development and to strategize for positive outcomes and growth.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Chief Of Staff Veterinarian
Banfield Pet Hospital
Madison, TN
01.2004 - 08.2019
- Received 7 months of leadership training which focused on market analysis, strategic planning, communication skills through emotional intelligence, conflict management, personality assessment, and adaptive leadership.
- Provided high quality medical, surgical, and emergency care in six doctor practice.
- Chosen to go to National Field Leadership conference February 2020
- Partnered with Practice Manager in hospital planning, conflict management, review of daily revenue, led interviews for hiring through behavior based interviewing, and focused on training of paraprofessionals to further their development in veterinary field.
- Annual review of Mars Q12 survey to facilitate associate engagement improvements within hospital. Utilized Impact Action Plan to strategically reach our annual goal.
Associate Veterinarian
Banfield Pet Hospital Mount Juliet
Madison
07.2016 - 08.2019
- Perform routine preventative, medical, dental, and surgical care
- Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
- Led team in proper medical procedures and pet care protocols.
- Chosen for quick scan ultrasound trial in 2019. Succeeded in utilization to improve pet quality care and received approval to move machine to Madison hospital.
- Moved to Madison hospital location to further personal and leadership development.
Veterinary Ultrasound Consultant
Vet Vision
Gallatin, TN
10.2017 - 12.2018
- Provide ultrasound machine demonstrations to aid in sales of ultrasound machines
- Provide ultrasound training for veterinary clinics on abdomen, thorax, and echocardiograms.
- Aided in establishing veterinary online library of teaching videos for general practitioners.
Associate Mixed Animal Veterinarian
Gallatin Animal Hospital
03.2015 - 07.2016
- Perform routine preventative, medical, dentistry, and surgical care, as well as after hours emergency services.
- Reviewed pet health history, examined animals, conducted tests and prescribed treatments for diagnosed conditions. Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
- Perform diagnostic abdominal ultrasounds and echocardiograms on small animals as well as ultrasound guided fine needle aspirate procedures, thoracocentesis, pericardiocentesis, and abdominocentesis
- Manage inpatient and outpatient small animal internal medicine cases as well as part time (5-10%) large animal medicine, floating teeth, and preventative care.
Relief Veterinarian
Gallatin Animal Hospital
09.2014 - 02.2015
- Reviewed pet health history, examined 20-25 animals daily, conducted tests and prescribed treatments for diagnosed conditions.
- Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
- Performed both scheduled and emergent surgeries on small animals and large animals.
- Worked with local animal rescue organizations, wildlife officers and county shelter to provide veterinary services to animals.
- Practiced veterinary medicine with emphasis on preventive care, chronic disease management, and emergency medicine in small and large animals.
Relief Veterinarian
Summerville Veterinary Clinic
08.2014 - 02.2015
- Reviewed pet health history, examined 20-25 animals daily, conducted tests and prescribed treatments for diagnosed conditions.
- Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
- Performed both scheduled and emergent surgeries on small animals, large animals, and exotic species.
- Worked with local animal rescue organizations, wildlife officers and county shelter to provide veterinary services to animals on pro bono basis.
- Performed diagnostic ultrasounds on small and large animal patients.
- Managed inpatient and outpatient small animal medical and surgical cases.
- Shared call providing after-hours emergency services.
Associate Mixed Animal Veterinarian
Maury County Veterinary Hospital
05.2013 - 08.2014
- Provided routine preventive, medical, and surgical care, as well as after-hours emergency services
- Managed inpatient and outpatient internal medical cases and performed diagnostic ultrasounds.
- Reviewed pet health history, examined over 20 animals daily, conducted tests and prescribed treatments for diagnosed conditions.
- Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
Associate Mixed Animal Veterinarian
Summerville Veterinary Clinic
07.2012 - 05.2013
- Reviewed pet health history, examined over 20 animals daily, conducted tests and prescribed treatments for diagnosed conditions.
- Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
- Lead equine veterinarian (both ambulatory and haul in facility) focusing on lameness, dentistry, colic, minor surgery, preventative health care, and internal medicine
- Performed diagnostic ultrasounds on small and large animal patients including abdominal, cardiac, lameness, and reproductive studies, as well as ultrasound-guided needle aspirate procedures, thoracocentesis, pericardiocentesis, and abdominocentesis
- Performed surgeries on regularly including spays, neuters, oral surgeries, laceration repairs, multiple soft tissue surgeries, and limb amputations
- Assisted with orthopedic procedures: IM pining, external fixators, FHO, cranial cruciate repair with rope procedure
- Managed inpatient and outpatient small animal medical and surgical cases
- Herd work for cattle, goats, and camelids including preventative health care and reproduction
- Provided routine preventive, medical, and surgical care for small animals
- Shared call providing after-hours emergency services
- Technical leader of all licensed veterinary technicians and assistants.
Intern
Tennessee Equine Hospital
05.2011 - 05.2012
- Managed inpatient cases including primary patient care
- Assisted in ambulatory field work
- Performed anesthesia for surgery and MRI’s
- Assisted board certified surgeons and performed routine surgeries
- Primary on-call hours (both week nights and weekends including ambulatory and hospital cases)
- Performed nuclear scintigraphy calibration, exams, and diagnostic reports
- Presented parasitology lecture for horse owners’ conference organized by University of Tennessee Extension office in Rutherford County
- Assisted with hospital’s website management, uploading pictures, and author of newsletter article
- Supervised visiting veterinary and technician students – including clinical teaching and overseeing patient care and handling skills and authored new extern handbook for visiting students.
PRN Registered Diagnostics Cardiac Sonographer
Blount Memorial Hospital
01.2008 - 01.2009
- Performed adult echocardiograms, TEE, stress echo, carotids, arterials, venous dopplers, ABI’s, transcranial Doppler, and abdominal ultrasounds
- Ultrasound machine familiarity and competency: Phillips iE33, Agilent Sonos 5500, Siemens Sonoline Elegra, Siemens Antares, GE Logiq 9, Unetix Autocuff select, Acuson Sequoia 512, Acuson Cypress, Mylab 40 and 5, Aloka, Toshiba Viamo, Pico, Chisom, SonoSite, and Continuous Wave Doppler.
- Verified functionality of ultrasound equipment and worked closely with cardiology department to refer equipment for repairs.
- Measured heart chamber sizes and wall thickness against expected sizes to detect abnormalities.
Registered Diagnostic Cardiac Sonographer
Blount Memorial Hospital
10.2002 - 08.2007
- Performed adult echocardiograms, TEE, stress echo, carotids, arterials, venous dopplers, ABI’s, transcranial Doppler, and abdominal ultrasounds
- Measured heart chamber sizes and wall thickness against expected sizes to detect abnormalities.
- Ultrasound machine familiarity and competency: Phillips iE33, Agilent Sonos 5500, Siemens Sonoline Elegra, Siemens Antares, GE Logiq 9, Unetix Autocuff select, Acuson Sequoia 512, Acuson Cypress, Mylab 40 and 5, Aloka, Toshiba Viamo, Pico, Chisom, SonoSite, and Continuous Wave Doppler.
- Verified functionality of ultrasound equipment and worked closely with cardiology department to refer equipment for repairs.
Education
Doctor of Veterinary Medicine - Medicine
University of Tennessee College of Veterinary Medicine
Knoxville, TN05.2011
Registered Diagnostic Cardiac Sonographer - Ultrasonography
Florida Institute of Ultrasound
Pensacola, FL12.2004
Diagnostic Medical Sonographer Certificate - Ultrasonography
Florida Institute of Ultrasound
Pensacola, FL09.2002
Associate of Arts -
Pensacola Junior College
Pensacola, FL12.2001
Skills
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Self-Motivated
- Active Listening
- Teaching strategies based on personality types
- Organization and Time Management
- Customer Service and Client Communication
- Presentation Development
- Leadership
- Public Speaking
- Strategic plan development, team building, and supervision
Additional Information
- Additional references available upon request
Timeline
Area Chief of Staff
Banfield Pet Hospital
01.2021 - Current
Veterinary Ultrasound Consultant
Vet Vision
10.2017 - 12.2018
Associate Veterinarian
Banfield Pet Hospital Mount Juliet
07.2016 - 08.2019
Associate Mixed Animal Veterinarian
Gallatin Animal Hospital
03.2015 - 07.2016
Relief Veterinarian
Gallatin Animal Hospital
09.2014 - 02.2015
Relief Veterinarian
Summerville Veterinary Clinic
08.2014 - 02.2015
Associate Mixed Animal Veterinarian
Maury County Veterinary Hospital
05.2013 - 08.2014
Associate Mixed Animal Veterinarian
Summerville Veterinary Clinic
07.2012 - 05.2013
Intern
Tennessee Equine Hospital
05.2011 - 05.2012
PRN Registered Diagnostics Cardiac Sonographer
Blount Memorial Hospital
01.2008 - 01.2009
Chief Of Staff Veterinarian
Banfield Pet Hospital
01.2004 - 08.2019
Registered Diagnostic Cardiac Sonographer
Blount Memorial Hospital
10.2002 - 08.2007
Doctor of Veterinary Medicine - Medicine
University of Tennessee College of Veterinary Medicine
Registered Diagnostic Cardiac Sonographer - Ultrasonography
Florida Institute of Ultrasound
Diagnostic Medical Sonographer Certificate - Ultrasonography
Florida Institute of Ultrasound
Associate of Arts -
Pensacola Junior College
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