Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Elizabeth Potts

Davenport,FL

Summary

Highly Accomplished Implementation Lead with over 20 years leading and growing high functioning teams and delivering exceptional customer experience. Proven track record of delivering projects on time, keeping the projects in scope and promoting team members. Strong ability to manage large-scale projects and teams. Strong Communicator and Fast Learner excelling in collaboration with Clients, Stakeholders, and other Business Partners. Passion for organizing and promoting Events.

Overview

8
8
years of professional experience

Work History

Project Manager

Curve Dental
05.2023 - Current
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
  • Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Participated in cross-functional teams responsible for developing innovative solutions for complex problems.

Implementation Lead

Good Methods Global
01.2021 - Current
  • Successfully reduced Project Timeline from 90 days to 75 by following methodologies and standards
  • Communicated project status, issues and risks to Stakeholders and Senior Management, and
  • Proactively identified and resolved problems
  • Developed and Maintained Project Plans, Timelines and Budgets for Large-Scale and Small-Scale projects
  • Deep Understanding of SaaS Industry, continued education on trends and best practices
  • Collaborated with Clients, Vendors and Other Team Members to ensure Project Requirements and Deliverables met Business Objectives
  • Updated customers and senior leaders on progress and roadblocks

Area Manager

Smile Direct Club
01.2019 - 01.2021
  • Facilitated New Store Openings
  • Promoted business by advertising and partnering with local businesses
  • Organized and Ran Bus Events
  • Successfully led Highest District in Region for 2020
  • Developed Teams in 7 shops to hit all Metrics and KPI’s by High Speed Coaching and SMART
  • Action Plan Methodologies
  • Increased Google Review Rate by 5% each Quarter in 2020 in all 7 shops
  • Promoted 5 Team Members into Management Roles in 2020

Store Manager

Ann Taylor Loft
01.2016 - 01.2019
  • Organized, Planned and Promoted Charity and Group Shopping events
  • Successfully Built and Developed Strong Customer Relationships to build Brand Loyalty
  • Ensured all Operational Tasks were completed on Time and Exceeding Quality Expectations
  • Achieved 50% increase in 2017 for New Credit Card Applications
  • Maintained 1.75% Shrink from 2016-2019

Education

Certificate - Google Project Manager

Coursera
Online
02.2023

Healthcare Administration

University of Phoenix
Tempe, AZ
09-2009

High School Diploma -

Mishawaka High School
Mishawaka, IN
08.1995

Skills

  • Solution Implementation
  • Managing Releases
  • Methodology Implementation
  • Performance Tuning
  • Change Management Process
  • Business Processes and Procedures
  • KPI Tracking
  • Schedule Management
  • Project Management
  • Business Planning
  • Territory sales management
  • Social Media Strategy
  • Customer rapport development

Timeline

Project Manager

Curve Dental
05.2023 - Current

Implementation Lead

Good Methods Global
01.2021 - Current

Area Manager

Smile Direct Club
01.2019 - 01.2021

Store Manager

Ann Taylor Loft
01.2016 - 01.2019

Certificate - Google Project Manager

Coursera

Healthcare Administration

University of Phoenix

High School Diploma -

Mishawaka High School

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Sarah Elizabeth Potts