Timeline
Work History
Education
Overview
Skills
Summary
Work Preference
Work Availability
Interests
Hi, I’m

Sarah Fosu Apenteng

Collingswood,NJ

Timeline

Private Caregiver

Rita/Andrew Cupani
01.2025 - 07.2025

Private Caregiver

Andrew Cusimano
10.2024 - 01.2025

Business Support Assistant

EVEMING LLC CORPORATION
09.2021 - 09.2024

Customer Service Representative

TOUCHPOINT MAGNA CARTA
06.2019 - 08.2021

University of Media, Art Studies-(GIJ)

Bachelor of Arts from Communication Studies-(Public Relations)
08.2017 - 05.2021

Call Center Representative

ECOBANK DEVELOPMENT CORPORATE
06.2016 - 05.2019

Regent University College

Bachelor of Science from Human Development & Psychology
01.2010 - 05.2014

Work History

Rita/Andrew Cupani

Private Caregiver
01.2025 - 07.2025

Job overview

  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Improved patient nutrition by preparing healthy meals tailored to dietary restrictions and preferences.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Managed patient medications, ensuring accurate dosages and timely administration.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted patients with self-administered medications.
  • Maintained clean, safe, and well-organized patient environment.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Monitored vital signs and reported any abnormalities to healthcare providers promptly.
  • Recorded status and duties completed in logbooks for management.

Andrew Cusimano

Private Caregiver
10.2024 - 01.2025

Job overview

  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Handled household management tasks like laundry, light housekeeping leading to well-maintained living space.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.
  • Assisted clients with daily living activities for improved quality of life.
  • Managed patient medications, ensuring accurate dosages and timely administration.
  • Educated family members about caregiving techniques for continuity of care during caregiver absences or transitions between shifts.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

EVEMING LLC CORPORATION

Business Support Assistant
09.2021 - 09.2024

Job overview

  • Accelerated response time to client requests by maintaining an updated database of contacts and resources.
  • Boosted customer satisfaction with prompt and courteous assistance on inquiries and service requests.
  • Facilitated smooth communication between departments by acting as a liaison, resolving issues, and fostering collaboration.
  • Coordinated closely with cross-functional teams to ensure seamless execution of projects and events.
  • Managed travel arrangements for executives including booking flights, accommodations, transportation, resulting
    in stress-free trips without any hiccups.
  • Performed financial tasks such as invoice processing, expense reporting, and budget tracking to maintain fiscal
    accuracy.
  • Facilitated smooth communication between departments by acting as a liaison, resolving issues, and fostering
    collaboration.
  • Boosted customer satisfaction with prompt and courteous assistance on inquiries and service requests.
  • Contributed to successful project completion by coordinating necessary resources, deadlines, and meeting
    follow-up actions.
  • Reduced operational costs through effective monitoring of office supplies inventory and negotiating better deals

TOUCHPOINT MAGNA CARTA

Customer Service Representative
06.2019 - 08.2021

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

ECOBANK DEVELOPMENT CORPORATE

Call Center Representative
06.2016 - 05.2019

Job overview

  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during
    difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various
    departments.

Education

Regent University College
ACCRA,GH

Bachelor of Science from Human Development & Psychology
01.2010 - 05.2014

University of Media, Art Studies-(GIJ)
ACCRA, GH

Bachelor of Arts from Communication Studies-(Public Relations)
08.2017 - 05.2021

Overview

9
years of professional experience
8
years of post-secondary education

Skills


Customer Service

  • Problem-solving abilities
    Active Listening
    Critical Thinking
    Data Entry
    Customer Relations
    Problem Resolution
    Call center experience
    Computer Proficiency
    Conflict Resolution
    Money handling abilities
    Complaint Handling

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work Preference

Work Type

Full TimeInternship

Work Location

RemoteHybrid

Important To Me

Work from home optionHealthcare benefitsTeam Building / Company RetreatsPersonal development programsWork-life balanceCareer advancementPaid sick leaveCompany CulturePaid time off401k match
Availability
See my work availability
Not Available
Available
monday
tuesday
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thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Helping people, Solving Problems, Adding Value Wherever I find myself, Traveling, Reading, Talking

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