Sarah Gabriella
San Diego,CA
Summary
Vibrant and resourceful professional with over 5 years experience in the hospitality industry. Great passion for service, exceptional interpersonal and communication skills, honed at JW Marriott Indianapolis. Proven ability to enhance guest experiences through attentive service and effective problem resolution. Great at managing high-volume periods while maintaining attention to detail and fostering positive relationships, ensuring customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Server / Hostess / Cashier
JW Marriott Indianapolis
Indianapolis, IN
04.2024 - 04.2025
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted guests with menu selections, enhancing overall dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server / Guest Relations Coordinator
Diani Reef Beach Resort
Mombasa Kenya
02.2017 - 03.2024
- Provided exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and dietary requirements.
- Maintained cleanliness and organization of dining area.
- Collaborated with kitchen staff to ensure timely food delivery.
- Resolved customer inquiries and complaints with professionalism.
- Participated in team meetings to discuss service improvements.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Diploma in Customer Service Services -
Nairobi Institute of Business Studies
Nairobi Kenya09.2014
High School Diploma -
Braeside School
Nairobi Kenya06.2013
Skills
- Great interpersonal skills
- Great communication skills
- Active listening skills
- Attention to detail
- Excellent time management
- Great team player
- Adaptability
Timeline
Server / Hostess / Cashier
JW Marriott Indianapolis
04.2024 - 04.2025
Server / Guest Relations Coordinator
Diani Reef Beach Resort
02.2017 - 03.2024
Diploma in Customer Service Services -
Nairobi Institute of Business Studies
High School Diploma -
Braeside School