Sarah Grace Shepherd
Wilmington,NC
Summary
Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position that will allow me to utilize my education and provide a pathway to future growth.
Overview
5
5
years of professional experience
Work History
Veterinary Receptionist
Wilmington Animal Healthcare
Wilmington, NC
02.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Assisted all clients by providing necessary instructions, information and invoices, dispensed prescription items per veterinarian’s instructions, and scheduled all future appointments.
- Managed financial needs of the hospital by maintaining accurate balances through collection of client transactions, followed all cash and credit card handling procedures, and followed proper opening and closing procedures.
- Maintained proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
Executive Assistant/Office Manager
SurveyPros
North Wilkesboro, NC
05.2022 - 01.2023
- Prepare contracts for executive review. Negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors.
- Maintain accounting records using QuickBooks online software
- Maintain company project files, records and other documents
- Respond to client requests ensuring appropriate changes are made.
- Respond to client and supplier inquiries regarding order status, changes, or cancellations.
- Confer with clients by telephone and in person to provide information about services, take or enter orders, cancel accounts, or obtain details of concerns.
Nanny
First Choice Sitters
Charlotte, NC
11.2018 - 04.2022
- Organized and conducted elementary age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates
- Transported children to schools, social outings, and medical appointments
- Instructed and assisted children in the development of health and personal habits, such as eating, resting, and toilet behavior
- Taught and performed age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children.
Education
Bachelor of Science - Health Systems Management
University of North Carolina At Charlotte
Charlotte, North Carolina08.2022
Skills
- Client Relations including conflict resolution
- Customer Interaction
- Microsoft Office including Word, Excel and Outlook
- Data Entry to include details of job orders and client accounts
- Quickbooks
- Effective Multitasking
Timeline
Veterinary Receptionist
Wilmington Animal Healthcare
02.2023 - Current
Executive Assistant/Office Manager
SurveyPros
05.2022 - 01.2023
Nanny
First Choice Sitters
11.2018 - 04.2022
Bachelor of Science - Health Systems Management
University of North Carolina At Charlotte