Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Grace Shepherd

Wilmington,NC

Summary

Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position that will allow me to utilize my education and provide a pathway to future growth.

Overview

5
5
years of professional experience

Work History

Veterinary Receptionist

Wilmington Animal Healthcare
02.2023 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Assisted all clients by providing necessary instructions, information and invoices, dispensed prescription items per veterinarian’s instructions, and scheduled all future appointments.
  • Managed financial needs of the hospital by maintaining accurate balances through collection of client transactions, followed all cash and credit card handling procedures, and followed proper opening and closing procedures.
  • Maintained proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.

Executive Assistant/Office Manager

SurveyPros
05.2022 - 01.2023
  • Prepare contracts for executive review. Negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors.
  • Maintain accounting records using QuickBooks online software
  • Maintain company project files, records and other documents
  • Respond to client requests ensuring appropriate changes are made.
  • Respond to client and supplier inquiries regarding order status, changes, or cancellations.
  • Confer with clients by telephone and in person to provide information about services, take or enter orders, cancel accounts, or obtain details of concerns.

Nanny

First Choice Sitters
11.2018 - 04.2022
  • Organized and conducted elementary age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates
  • Transported children to schools, social outings, and medical appointments
  • Instructed and assisted children in the development of health and personal habits, such as eating, resting, and toilet behavior
  • Taught and performed age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children.

Education

Bachelor of Science - Health Systems Management

University of North Carolina At Charlotte
Charlotte, North Carolina
08.2022

Skills

  • Client Relations including conflict resolution
  • Customer Interaction
  • Microsoft Office including Word, Excel and Outlook
  • Data Entry to include details of job orders and client accounts
  • Quickbooks
  • Effective Multitasking

Timeline

Veterinary Receptionist

Wilmington Animal Healthcare
02.2023 - Current

Executive Assistant/Office Manager

SurveyPros
05.2022 - 01.2023

Nanny

First Choice Sitters
11.2018 - 04.2022

Bachelor of Science - Health Systems Management

University of North Carolina At Charlotte

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Sarah Grace Shepherd