BROOKE B SMITHERMAN
Saraland,USA
Summary
Administrative expert with good organizational and multitasking skills. Smoothly manage patient flow, staying on top of paperwork, billing and schedule needs. Familiar with multi-line telephone systems and able to handle high-volume work.
Overview
8
8
years of professional experience
Work History
Veterinary Receptionist
Animal Hospital of Mobile
Mobile, AL
11.2021 - 08.2023
- Scheduled appointments, lab tests, and procedures for patients.
- Gathered information from clients, processed registration paperwork and collected payments.
- Ordered office supplies as needed to maintain inventory levels.
- Coordinated referrals to specialists and other healthcare providers as necessary.
- Managed front desk operations during busy clinic hours efficiently.
Veterinary Assistant / Receptionist
Bell Air Animal Hospital
Mobile, AL
01.2020 - 04.2021
- Handled incoming calls from clients regarding appointment scheduling, medication refills, or general inquiries about their pets' health needs.
- Registered animal information, history, and reason for visit on database.
- Supported veterinarians and technicians with simple and complex veterinary procedures.
Consultant/Manager
Palm Beach Tan
Mobile, AL
03.2018 - 11.2019
- Oversaw hiring, training, and development of customer service staff.
- Maximized employee performance with hands-on training and close mentoring.
- Managed daily workloads by organizing schedules and delegating tasks.
- Addressed complaints and issues to provide excellent customer service and maintain professional relationships.
Receptionist/Customer Service Representative
Filters-NOW, LLC
Creola, AL
11.2015 - 01.2017
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Addressed customer inquiries, placed orders and provided product information via phone and email.
Veterinary Assistant / Kennel Tech
Old Shell Small Animal Clinic
AL
04.2015 - 08.2015
- Assisted veterinarians with restraining animals during examinations to assess injuries.
- Assisted with grooming, bathing, and nail trimming of animals in facility.
- Provided pet owners with excellent customer service and compassionate care for animals.
Education
Diploma - undefined
Satsuma High School
Satsuma, AL05.2013
Skills
- Customer/Client relations
- Office administration
- Documentation and reporting
- Multi-Line Telephone Systems
- Conflict Resolution
- Staff Management
- Verbal and written communication
- Administrative support
- Scheduling
ADDITIONAL INFORMATION - WORK AUTHORIZATION
Authorized to work in the US for any employer
Timeline
Veterinary Receptionist
Animal Hospital of Mobile
11.2021 - 08.2023
Veterinary Assistant / Receptionist
Bell Air Animal Hospital
01.2020 - 04.2021
Consultant/Manager
Palm Beach Tan
03.2018 - 11.2019
Receptionist/Customer Service Representative
Filters-NOW, LLC
11.2015 - 01.2017
Veterinary Assistant / Kennel Tech
Old Shell Small Animal Clinic
04.2015 - 08.2015
Diploma - undefined
Satsuma High School