Anastasia Engelhardt
15781 Hummingbird Ln, Loxahatchee,FL
Summary
Veterinary professional with solid history in client interactions and administrative support. Proven track record in managing patient flow and ensuring high-quality service delivery. Collaborative team player known for adaptability and reliability, excelling in fast-paced environments with changing needs.
Overview
3
3
years of professional experience
Work History
Veterinary Receptionist
Oviedo Veterinary Care and Emergency 24hr ER
Oviedo, FL
02.2023 - 09.2025
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Entered data from pet records and office visits into computer system.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Maintained current and accurate medical records for patients.
- Contributed to team meetings with suggestions for service improvements.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
Education
High School Diploma -
Saint John Paul Academy II
Boca Raton, FL05.2019
Skills
- Teamwork and collaboration
- Telephone etiquette
- Medical recordkeeping
- Prioritization
- Payment processing
- Room preparation
- Relationship building
- Educating owners
- Customer service
- Empathy for animals
- Compassionate care
- Customer interaction
- Medication dispensing
- Billing and invoicing
- Client relations
- Appointment scheduling
- Filling prescriptions
- Appointment setting
- Follow-up calls
- Discharging patients
- Animal handling
- Client check-in
- Product recommendation
- Care education
- Payment collection
- Medical terminology
- Patient relations
- Patient callbacks
Timeline
Veterinary Receptionist
Oviedo Veterinary Care and Emergency 24hr ER
02.2023 - 09.2025
High School Diploma -
Saint John Paul Academy II