Abby Garcia
Austin,TX
Summary
I am a professional with solid history in client interactions and administrative support. Proven track record in managing patient flow and ensuring high-quality service delivery. Collaborative team player known for adaptability and reliability, excelling in fast-paced environments with changing needs. I am a compassionate professional who values building strong, respectful relationships with clients by listening carefully and responding to their needs. I welcome constructive criticism and use feedback from my teammates as a tool for personal and professional growth. I also enjoy working as part of a team, collaborating with others to achieve shared goals and contribute to a positive, supportive work environment. I am highly motivated to learn and grow, with a strong willingness to be taught and take on new skills. I approach new tasks with an open mind, and apply what I learn to improve my performance and contribute more effectively to my role with my employer.
Overview
7
7
years of professional experience
Work History
Veterinary Receptionist
Atx Animal Clinic
Austin, TX
11.2025 - Current
- Entered data from pet records and office visits into computer system.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Answer phone calls from pet owners, as well as questions and took messages for veterinarians.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Project Manager/Inside Sales Representative
Tarrant Roofing
Austin, TX
03.2024 - 10.2025
- Streamlined communication processes between clients, contractors, and suppliers, as well as adjusters and insurance companies.
- Implemented quality control measures to enhance service delivery standards.
- Analyzed project performance data to identify areas for improvement.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with me and the team.
- Established effective communication among team members for enhanced collaboration and successful project completion, with the help from the office staff.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Help explain to home owners why a new roof was or was not necessary, being fully transparent and not just trying to get the sale. While also explaining the entire insurance to adjuster approval to installation process and after care, while also keeping them in the loop the entire time.
Vet Receptionist/Veterinary Assistant
2222 Veterinary Clinic
Austin, TX
08.2022 - 02.2024
- Maintained accurate records of patient information and billing details using clinic management software.
- Coordinated communication between veterinary staff and clients to facilitate effective care delivery.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to the correct parties.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- I was also trimming nails, doing anal glands, and help administer vaccines.
- We were a boarding facility as well, that entailed in walking, feeding, bathing, and administering medication to our patients.
- Educated pet owners on proper care, nutrition, and preventive health measures.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
Sales Associate
Ulta Beauty Inc.
Round Rock, TX
02.2021 - 07.2022
- Helped clients and delivered customer service, resulting in increased client satisfaction and loyalty.
- Executed promotional displays to enhance product visibility and drive sales performance. For example when we would get a new brand of products, I would set up the displays around the store and answer any questions on the products customers may have.
- Developed strong customer relationships, as well as helping said customers with any questions or product recommendations they were looking for.
- Educated customers on proper product usage techniques, to give confidence in their ability to replicate results at home.
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- I was a cashier as well, so I was checking out clients as well. That entailed end of the day money counting with the manager.
Server/Restaurant Hostess
Salt Lick BBQ
Driftwood, TX
04.2019 - 01.2020
- Provided prompt and friendly service to enhance guest dining experience.
- Assisted in menu familiarization, ensuring accurate order taking and delivery.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Managed cash register operations, processing payments efficiently and accurately.
- Adapted quickly to changing priorities during peak dining hours, ensuring smooth service flow.
Education
Associate of Science - Pre Vet Med
Texas State University
San Marcos, Texas, TX05-2024
Associate of General Studies - General Studies
Austin Community College
Austin, Texas, TX05-2022
Skills
- Teamwork and collaboration
- Telephone etiquette
- Medical recordkeeping
- Prioritization
- Payment processing
- Room preparation
- Cleanliness maintenance
- Reception area maintenance
- Relationship building
- Educating owners
- Effective multitasking
- Empathy for animals
- File organization
- Patient charting
- Upselling strategies
- Customer engagement
- Retail experience
- Client relationship building
- Brand awareness
- Attention to detail
- Team collaboration
- Staff management
- Work flow planning
- Project scope
- Budget control
- Data inputting
- Document management
- Typing speed
- Tech-Savvy
- Performance improvement
- Bookkeeping
- Document control
- Office equipment operations
Timeline
Veterinary Receptionist
Atx Animal Clinic
11.2025 - Current
Project Manager/Inside Sales Representative
Tarrant Roofing
03.2024 - 10.2025
Vet Receptionist/Veterinary Assistant
2222 Veterinary Clinic
08.2022 - 02.2024
Sales Associate
Ulta Beauty Inc.
02.2021 - 07.2022
Server/Restaurant Hostess
Salt Lick BBQ
04.2019 - 01.2020
Associate of Science - Pre Vet Med
Texas State University
Associate of General Studies - General Studies
Austin Community College