Heather De La Torre

• Managed multi-line phone system, checked in and charged out clients.
• At checkout, reviewed doctors' notes and made sure all client concers were addressed and all questions were answered.
• Facilitated smooth daily operations such as answering incoming calls, directing inquiries, responding to emails, and filling medications, including controlled drugs.
• Assisted in training new staff on reception procedures and software systems, contributing to the overall team.
• Pulled medical charts, organized, and filed them away daily to keep the office tidy. Once the office went paperless, scanned and transfered all medical records to computer system.
• Educated clients on preventive care measures such as vaccinations, heartworm prevention, flea/tick control, and dental hygiene.
• Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
• Maintained office, waiting room, and bathrooms, keeping areas clean and sanitary.

• Pleasantly grèeting and checked in clients while managing a multi-line phone system.
• Daily operations included answering incoming calls, taking messages for veterinarians, calling to confirm next day appointments and sending reminders.
• Organized medical records and made sure they were promptly available for the doctors as needed.
• Maintained office and waiting room by sweeping, mopping, and dusting first thing in the morning, mid-day, and at closing time.
• Answered owner animal health questions and advised on preventive health care.

Receptionist Duties:

• Managed multiple phone lines, assisting with client concers and scheduling appointments.
• Organized and maintained filling system for client medical records.
• Provided compassionate support for clients during end-of-life care or emergency appointments.
• Maintained a clean office space by sweeping and mopping as needed throughout the day to disinfect and control odors.
• Effectively managed time-sensitive tasks, such as faxing medical records or authorizing prescriptions, during busy shifts at the hospital.
• Educated clients on preventive care measures such as vaccinations, heartworm prevention, flea/tick control, and dental hygiene.
• Technician Duties:
• Administered vaccinations to animals under the supervision of a veterinarian.
• Restrained animals during exams and treatments.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Performed dental cleanings under the supervision of a veterinarian and monitored post-operative recovery processes to detect any complications.
• Provided thorough discharge instructions to clients after surgical procedures, ensuring clear understanding of aftercare steps and follow-up recommendations.
• Contributed to team success by assisting coworkers during emergencies or critical cases.
• Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners.