SARAHI GUEVARA
Rogers,AR
Summary
Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings.
Overview
10
10
years of professional experience
Work History
Regional Service Manager - JBI
JB Hunt Transport
Lowell, AR
09.2024 - Current
- Served as the primary liaison between drayage teams and corporate leadership, ensuring timely resolution of service-related issues and operational challenges.
- Coordinated and delegated workloads to carrier partners, establishing priorities and performance expectations to meet service objectives.
- Managed equipment balancing strategies across Eastern and Western Canadian markets to optimize asset utilization and support customer demand.
- Reviewed shipment documentation, invoices, and packing lists to ensure accuracy, compliance, and timely processing.
- Collaborated with customs agencies to proactively resolve cross-border and customs-related issues, minimizing shipment delays.
- Implemented and maintained best practices for documentation management, record retention, and regulatory compliance.
- Coordinated carrier reservations and appointment scheduling to ensure on-time ingates and efficient terminal operations.
- Planned and dispatched dray carriers, maintaining daily communication with transportation partners to ensure on-time pickup, delivery performance, and operational efficiency.
- Monitored load status and transportation performance, proactively addressing service disruptions to maintain customer satisfaction and on-time delivery metrics.
Customer Experience Representative
JB Hunt Transport
Lowell, United States
09.2022 - 09.2024
- Prepare and audit international customs and export documentation accurately to ensure seamless cross-border compliance.
- Lead onboarding meetings for prospective accounts, establishing new client profiles and maintaining customer files.
- Monitor, track, and route international shipments while managing freight rate requests and providing comprehensive status reports.
- Directly consult with clients to resolve complex service inquiries, shipment delays, and billing discrepancies.
Team Lead
JB Hunt Transport
Lowell, United States
01.2018 - 09.2022
- Supervised high-volume call center operations, answering complex inbound inquiries regarding available services, shipment status, and costs.
- Partnered with upper management nationwide to analyze and resolve high-priority customer escalations.
- Trained, mentored, and motivated team members to meet key performance indicators (KPIs) and operational goals.
- Coordinated daily appointment scheduling and delivery confirmations while maintaining direct communication with regional warehouses
Department Manager
Walmart
Rogers, United States
01.2017 - 01.2018
- Managed daily receiving and inventory control operations to optimize stock levels and minimize shrink.
- Analyzed weekly sales trends alongside store leadership to build targeted sales plans and optimize product availability.
- Supervised, trained, and evaluated department associates to improve performance and balance workload distribution.
- Generated detailed sales, stock, and inventory reports for management review.
Education
High School Diploma -
Rogers High School
Rogers, ARSkills
- Operational efficiency
- Customer service
- Management
- Strategic planning
- Data analysis
- Training experience
- Conflict resolution
- Active listening
Languages
Spanish
Timeline
Regional Service Manager - JBI
JB Hunt Transport
09.2024 - Current
Customer Experience Representative
JB Hunt Transport
09.2022 - 09.2024
Team Lead
JB Hunt Transport
01.2018 - 09.2022
Department Manager
Walmart
01.2017 - 01.2018
High School Diploma -
Rogers High School