Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarahi Gutierrez

Houston,TX

Summary

Results-driven call center representative with a proven track record in resolving customer inquiries and enhancing satisfaction. Excels in documentation and reporting, ensuring compliance and efficiency in service delivery.

Overview

3
3
years of professional experience

Work History

Call Center Representative

First Community Credit Union
15260 FM Rd 529, Houston, Tx 77095
03.2025 - 04.2026
  • Resolved customer inquiries through multi-channel communication, enhancing overall customer satisfaction.
  • Processed loan applications efficiently, ensuring compliance with credit union policies and regulations.
  • Assisted customers in using online banking tools, improving user engagement and service accessibility.
  • Collaborated with team members to streamline call handling procedures, reducing average response time.
  • Provided training and support to new representatives, fostering a collaborative learning environment.
  • Maintained up-to-date knowledge of financial products and services, equipping customers with relevant information during calls.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Kennel Technician

Petland
1723 N Fry Rd Katy, Tx 77449
02.2023 - 12.2024
  • Provided daily care and feeding for a variety of animals, ensuring health and well-being.
  • Maintained cleanliness of kennel facilities to promote safe environments for pets and customers.
  • Assisted veterinary staff during routine check-ups and administered medications as directed.
  • Monitored animal behavior, reporting changes to management for timely intervention.

Education

Associate of Science - Surgical Technology

The College of Healthcare Professionals
12230 Northwest Fwy, Houston, Tx 77092
10-2027

High School Diploma -

Cyfalls Highschool
05-2022

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Fluent in spanish
  • Documentation and reporting
  • Calm and professional under pressure

Timeline

Call Center Representative

First Community Credit Union
03.2025 - 04.2026

Kennel Technician

Petland
02.2023 - 12.2024

Associate of Science - Surgical Technology

The College of Healthcare Professionals

High School Diploma -

Cyfalls Highschool