Sarah I. McLeod
Haslett,MI
Summary
Team leader experienced in directing activities in a clerical setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.
Overview
8
8
years of professional experience
Work History
Reference/Discovery Services Library Consultant IV
MSU Libraries
East Lansing, MI
03.2020 - Current
- Independently provides first and second level technical and information support for MSU Libraries’ Reference and Discovery Services including support of a wide variety of technologies, including but not limited to: the Desire to Learn (D2L) learning management system, Zoom, MediaSpace/Kaltura, the Non-Credit Registration System (NCRS), MSU Commons, and Library Electronic Resources; create and answer tickets in LibAnswer; must adhere to strict policies of confidentiality and the management of sensitive data in a secure fashion; must demonstrate a high level of customer service; performs other duties as assigned.
- Excellent written, verbal, and interpersonal communication skills; excellent critical thinking skills and deductive reasoning ability; ability to interact professionally and effectively with the University’s global clientele.
CirculationSupervisor IV
MSU Libraries
East Lansing, MI
09.2019 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Is responsible for supervising, training and scheduling those who are hired.
- ·Conducts nightly walk-throughs of entire building dealing with building issues and ensuring safety of library patrons.
Late Night Student Employee
MSU Libraries
East Lansing, MI
08.2018 - 09.2019
- Worked in team environment to maintain high levels of productivity.
- Conducts nightly walk-throughs of entire building dealing with building issues and ensuring safety of library patrons
- Answered phone calls and routed callers to appropriate personnel.
- Maintained excellent customer service and positive attitude towards guest, customers and fellow teammates.
- Greeted customers and guests warmly and offered immediate assistance.
Crew Lead
Retail Food Service
East Lansing, MI
09.2016 - 08.2018
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Used proper techniques to prepare food and ingredients.
- Prepared food orders, cooking on grill and operating fry station
Education
Bachelor of Social Science - Psychology
Michigan State University
East Lansing, MI12.2019
High School Diploma -
Wayne Memorial High School
Wayne, MI05.2016
Skills
- Verbal and Written Communication
- Leadership; showing interests, understanding, and getting along w/ diverse groups
- Teamwork; working well in a group while working towards a common goal
- Knowledgeable in customer service and retail
- Goal-Oriented; motivated, setting goals, brainstorming
- Critical Thinking; comprehensive, seeing the overall picture or solution
- Financial Transactions; cash register operations
- Active Listening
- High in Adaptability
- High in Empathy
References
- Elizabeth Lyons (313) 424-2088
Coworker/Friend
- Stephanie Gibney(517) 489-9933
Coworker/Friend
- Erin Weller (517)526-1229
Head of Access Services-MSU Libraries
Timeline
Reference/Discovery Services Library Consultant IV
MSU Libraries
03.2020 - Current
CirculationSupervisor IV
MSU Libraries
09.2019 - Current
Late Night Student Employee
MSU Libraries
08.2018 - 09.2019
Crew Lead
Retail Food Service
09.2016 - 08.2018
Bachelor of Social Science - Psychology
Michigan State University
High School Diploma -
Wayne Memorial High School