Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sarahi Pardo

Enid,OK

Summary

Developed strong customer service in a high paced environment, proven ability to enhance guest satisfaction through exceptional service and effective problem-solving. Bilingual with strong organizational skills and expertise in POS systems, consistently fostering positive relationships with customers and team members to drive operational success.


Overview

4
4
years of professional experience

Work History

Restaurant Server/Trainer

Texas Roadhouse
10.2023 - 05.2024
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.

Fast Food Team Leader

Carl's Jr
11.2020 - 07.2022
  • Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
  • Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
  • Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
  • Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.

Restaurant Server

Jade Garden Restaurant
06.2020 - 09.2021
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations..
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.

Education

High School Diploma -

Enid High School
Enid, OK
05-2022

Skills

  • Bilingual
  • Order taking
  • Organization
  • Work Ethic
  • Time-Management
  • Computer Skills
  • Guest service
  • Critical thinking
  • POS system operation

Languages

Spanish
Full Professional

Timeline

Restaurant Server/Trainer

Texas Roadhouse
10.2023 - 05.2024

Fast Food Team Leader

Carl's Jr
11.2020 - 07.2022

Restaurant Server

Jade Garden Restaurant
06.2020 - 09.2021

High School Diploma -

Enid High School

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