Maria Haack
Denham Springs,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solver. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, and growing businesses. Detail-oriented with strong organizational skills.
Overview
7
7
years of professional experience
Work History
Server/ Server Trainer / Bartender /Hostess
Creole Cuisine Restaurant
02.2021 - 04.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. As bartender preparing cash drawers and taking inventory
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Trained new team members on restaurant procedures, menu items, and performance strategies to meet restaurants standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Cultivated warm relationships with regular customers
Server /Bartender /Hostess
Casa Borrega
02.2020 - 02.2021
- During the pandemic succeeded to meet all requirements and daily goals as a one member team.
- succeeded opening duties in timely manner such as: cleaning, prepping, restocking dining room and bar
- managed phone call orders and reservations
- learned to multitask efficiently to meet guidelines and guarantee customer satisfaction..
Customer Service Representative
Egosi Marketing
01.2018 - 07.2018
- Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Addressed client inquiries and updated database information.
Booking Agent
Appliance Repairmen
03.2016 - 10.2018
- As a customer service representative, i provided detailed explanations of the customer services, addressing customer questions and concerns in ka professional land effective manner
- leveraging my strong organizational skills, i scheduled appointments based on the availability of both the customer and technician, ensuring an efficient process of all parties involved
- using my dedication to customer satisfaction, i assisted customers with any issue that arose and followed up on their concerns in timely and proactive manner
Education
No Degree - Design And Visual Communications
Universidad Americana
Nicaragua Skills
- Bilingual
- Creative problem-solving
- Billing and Payment Processing
- Staff Training
- Customer Account Management
- Typing Proficiency
- Managing Multiple Tasks
Languages
Spanish
English
Timeline
Server/ Server Trainer / Bartender /Hostess
Creole Cuisine Restaurant
02.2021 - 04.2023
Server /Bartender /Hostess
Casa Borrega
02.2020 - 02.2021
Customer Service Representative
Egosi Marketing
01.2018 - 07.2018
Booking Agent
Appliance Repairmen
03.2016 - 10.2018
No Degree - Design And Visual Communications
Universidad Americana
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