Stephanie Juarez
Peoria,AZ
Summary
I'm a fluently bilingual Spanish speaker with several years of experience with an engaging personality delivering prompt service to guests. Skillful in making sales and being able to manage multiple responsibilities at once. Always being able to pay attention to details and being able to perform well under pressure to maintain positive friendly attitude to give guests the best experience above all. I adapt quick mastering new skills and providing my own.
Overview
5
5
years of professional experience
Work History
Server Trainer and Bartender
Serra Gaucho Brazilian Steakhouse
Peoria , AZ
01.2020 - Current
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
- Worked along and lead servers to be able to perform amazing service to all guest including big parties and private parties.
- Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
- Maintained knowledge of the bar and menu options to prepare drinks and make food recommendations.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards and of course satisfying guests
Server
Fogo De Chão
Scottsdale , AZ
02.2020 - 02.2022
- Maintaining a positive attitude while checking with guests to get feedback on food served and resolve any issues.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Being able to upsell and provide excellent customer service with my professional extroverted personality to ensure satisfaction.
- Recommend wine pairing with dishes, along with dessert, to provide an exceptional experience for guests.
- Assist management and the team in any way, being able to be cross-trained as a bartender, or hosting if needed.
Education
ASREB
Skills
- Sales expertise
- Bilingual
- Skilled at Managing Multiple Tasks
- Problem solving
- Adaptability
Timeline
Server
Fogo De Chão
02.2020 - 02.2022
Server Trainer and Bartender
Serra Gaucho Brazilian Steakhouse
01.2020 - Current
ASREB
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