Sarah Scott
Olathe,KS
Summary
Hardworking Service Associate, accustomed to fast-paced Insurance claim department environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in Insurance standards and best practices.
Overview
12
12
years of professional experience
Work History
Glass and Tow Specialist
Farmers Insurance Exchange
Olathe, KS
09.2022 - Current
- Identified needs of customers promptly and efficiently.
- Coordinated with other departments to ensure efficient workflow processes.
- Assisted in training new employees on the principles of processing payments accurately and securely.
- Investigated customer complaints about incorrect or delayed payments and resolved any issues quickly and efficiently.
Customer Service Associate
Farmers Insurance Group
Olathe, Kansas
03.2019 - 09.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Consulted with customers regarding needs and addressed concerns.
Owner/Operator
Elevate Fitness
Bakersfield
05.2013 - 07.2018
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Tempe, AZ08.2021
Skills
- Quality Control Expertise
- Customer Service
- Process Payment
- Problem-solving abilities
- Multitasking
- Coaching/Developing
Affiliations
- 4 Time winner of monthly Quality Service Award
- Recognition from customers on Quality
- Assisted Supervisors in working with new hires on monitoring call quality
- Easy Customer Experience Board leader
Contact
Olathe, KS 66061
Timeline
Glass and Tow Specialist
Farmers Insurance Exchange
09.2022 - Current
Customer Service Associate
Farmers Insurance Group
03.2019 - 09.2022
Owner/Operator
Elevate Fitness
05.2013 - 07.2018
Bachelor of Science - Health Care Administration
University of Phoenix
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