SARAH J. SERDAR
Fox Lake,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Advocate Children's Medical Group
01.2023 - Current
- Resolves a variety of patient questions, including referrals, billing, queries about services and test results
- Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed
- Coordinates with appropriate sections of hospital admission and/or outpatient admissions and surgery
- Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary
- Distributes communications accurately, based on practice protocol
- Includes pagers, faxes, emails
- Builds relationships with outside providers and specialties to refer patients and schedule appointments.
Waitress
Red Robin Gourmet Burgers
10.2017 - 07.2022
- Provides efficient and courteous service to all customers ensuring guest and company satisfaction
- Quickly responds to customer problems with resolutions
- Develops and maintains positive working relationships with others to reach business goals.
Technical Recruiter
TEKsystems.Inc
02.2020 - 04.2022
- Seeked to understand the skills and interests of professionals in my local market to provide industry insight and opportunities relevant to their careers
- Analyzed industries from the inside out and worked with our clients to own their space within it
- Market expert is the job
- Industries include; Communications, Healthcare, Government, and Financial Services
- Strengthened partnerships between clients and candidates to increase referrals and revenue.
Daycare Assistant
Salt Lake Tennis & Health Club
08.2017 - 01.2018
- Planned and implemented activities to spark interest and development in children
- Maintained a high level of patience, skill and various behavior modification techniques to keep order in the classroom and in other site locations
- Maintained a sanitized, organized and hazard-free classroom to ensure a safe space for all.
CNA, Certified Nursing Assistant
Barton Senior Residence
04.2014 - 06.2017
- Prepared and administered medication to patients
- Observed and recorded patient's vitals and examined for injuries and/or wounds
- Maintained all information on conditions / treatment plans from caregivers, and medical staff
- Assisted in managerial tasks such as, answering patient calls, making schedules and task sheets
- Provided patients and families with emotional support.
Recreation Administrator
Zion Park District - Zion, IL
04.2013 - 05.2016
- Responsible for managing the daily operations of recreational facilities and activities such as, answering the phone, signing-in and greeting guests, registering new members, maintaining files, training new staff and providing and coordinating childcare
- During the summer months served as a trained lifeguard and swim instructor.
Education
Associates of Arts Degree -
College of Lake County
High School Diploma -
Zion-Benton Township High School
Bachelor of Science - Communications - Health, Science, & Environmental Studies
University of Utah
Salt Lake City, Utah05.2019
Skills
- Experience with Microsoft Office, Adobe Suite applications and Epic
- Demonstrates ability to prioritize tasks and adapt to fast-paced, dynamic work environments
- Strong researching and writing skills such as writing for clarity and explanation
- Solid interpersonal and communication skills with the ability to work as part of a team
- Excellent customer service and conflict resolution skills to fix and solve problems
- Strong organizational and time management skills to efficiently work under pressure and meet deadlines
- HIPAA Compliance
- Healthcare industry understanding
Certification
- Interdisciplinary Certificate in Health Communications
- Crisis Prevention Institute (CPI) Prevention First Training
- PCI Compliance
- RCT WI Single Day Template Schedule Editor
- Specialty Scheduling Using Book It
- Sexual Harassment Prevention
- Symplr Workforce
- OSHA COVID-19
Timeline
Patient Service Representative
Advocate Children's Medical Group
01.2023 - Current
Technical Recruiter
TEKsystems.Inc
02.2020 - 04.2022
Waitress
Red Robin Gourmet Burgers
10.2017 - 07.2022
Daycare Assistant
Salt Lake Tennis & Health Club
08.2017 - 01.2018
CNA, Certified Nursing Assistant
Barton Senior Residence
04.2014 - 06.2017
Recreation Administrator
Zion Park District - Zion, IL
04.2013 - 05.2016
Associates of Arts Degree -
College of Lake County
High School Diploma -
Zion-Benton Township High School
Bachelor of Science - Communications - Health, Science, & Environmental Studies
University of Utah