Sarah Jane Merritt
Customer Service
Montpelier,VT
Summary
Effectively promote products to increases revenue and customer loyalty. Organized, adaptable and knowledgeable with excellent interpersonal and communication skills. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
25
25
years of professional experience
Work History
INDEPENDENT SMALL BUSINESS CONSULTANT
Self-employeed
Montpelier, VT
01.2018 - Current
- Work with businesses to:
- Increase sales
- Engage and establish customer loyal with current and former customers
- Inventory management
- Customer engagement through face-to-face interactions, social media management, and development of attractive displays
- Establish day-to-day processes to ensure operational efficiency and customer loyalty
- Analyze financial and sales data to ensure customer needs are met
- Recruit, train and work with staff to ensure high performance and employee engagement
- Recent, Developed window and marketing supplies for local businesses
- Provided individual and small group consultations in all aspects of fashion management and merchandise
- businesses available by request
BUSINESS OWNER
Damsels Clothing
Montpelier, VT
05.2004 - 11.2010
- Developed sales and marketing goals and initiatives to drive strategic growth and support achievement of revenue goals
- Employed prompt decision-making and in-depth research to resolve issues
- Evaluated suppliers to maintain cost controls and improve operations
- Entered income and expense details into business databases to track purchases and address variances
- Trained and coached new and existing employees to boost staff productivity and sales
- Introduced new methods, practices and systems to reduce turnaround time
- Financial management
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Assistant Manager
Fred Wilber
Montpelier, VT
01.1999 - 04.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Womens Small Business Program -
Trinity College
Burlington,VT01.2002
Undergraduate - Art Education
Goddard College
Undergraduate - Business
The Evergreen State College
Olympia, WASkills
- Sales expertise
- POS systems
- Stocking and Display Maintenance
- Excellent Communication
- Flexible and Adaptable
- Dependable and Responsible
- Visual Merchandising
- Retail Transactions Processing
- Stocking and replenishing
- Professional telephone demeanor
- Store opening and closing
- Upselling
- Teamwork
- Business consultant
- Business launch
- Business intelligence
- Small business products
- Member of the Women in Business Network
- Long-term business planning and execution
- High-volume dining
- Beverage preparation
- To-go order preparation
- Point of sale operation
- Dining area maintenance
- Order accuracy
- Guest seating arrangements
- Food station setup
- Cash handling
- Food running
- Front-of-house display creation
- Table setting knowledge
Timeline
INDEPENDENT SMALL BUSINESS CONSULTANT
Self-employeed
01.2018 - Current
BUSINESS OWNER
Damsels Clothing
05.2004 - 11.2010
Assistant Manager
Fred Wilber
01.1999 - 04.2003
Womens Small Business Program -
Trinity College
Undergraduate - Art Education
Goddard College
Undergraduate - Business
The Evergreen State College
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