Sarah Jane Noftzger
Liberty,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Production Quality Assurance Manager
Tempus Technologies/PNC Bank
10.2017 - Current
- Enhanced product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Collaborated with cross-functional teams to ensure consistent quality standards throughout the entire development lifecycle.
- Reduced defect rates by promptly addressing issues found through meticulous attention to detail during testing phases.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Monitored staff organization and suggested improvements to daily functionality.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Streamlined testing processes by introducing automated tools, increasing efficiency and reducing errors.
Optical Shop Manager
University Of Kansas Hospital
01.2012 - 10.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Trained team members in successful strategies to meet operational and sales targets.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Science - Management
University of Phoenix
Kansas City, MOMaster of Science - Management - Organizational Design & Development
Purdue Global
Online04.2025
Skills
- Attention to Detail
- Work Planning and Prioritization
- Process Analysis
- Goals Setting
- Performance Metrics
- Agile Methodologies
- Employee Training
- Process Improvement
Timeline
Production Quality Assurance Manager
Tempus Technologies/PNC Bank
10.2017 - Current
Optical Shop Manager
University Of Kansas Hospital
01.2012 - 10.2017
Bachelor of Science - Management
University of Phoenix
Master of Science - Management - Organizational Design & Development
Purdue Global
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