Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Sarah Jean Dwhytie

Boca Raton,Fl

Summary

Decisive and equipped to handle a range of daily operations, needs, and emergency situations. Ready for any challenge brought to management and guest services as well as hospitality in general. Adapts quickly to changing needs and expertly resolves conflicts. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. In addition ensuring excellent customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, travel coordination, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Diverse background in business management. Facilitates multiple projects simultaneously. Considered valuable, punctual employee with outstanding calendaring and numerous talents.

Overview

15
15
years of professional experience

Work History

Chief/Solo/Purser Stewardess

Private Yacht
Ft. Lauderdale, FL
05.2015 - Current
  • Coordinated travel, dockage, hotel, taxi and any necessary reservations to ensure timely departures for guests'
  • Invoicing and expense reports for charter
  • Inventory of entire interior
  • In charge of daily service and setup
  • Coordinated embroidery for all staterooms
  • Project coordinator and manager of interior during refits
  • Assisted with resourcing and procuring all interior soft goods.
  • Responded promptly to any emergency situations that arose while at sea by coordinating with other departments.
  • Assisted in preparing end-of-voyage reports which detailed all revenue generated during that particular cruise.
  • Ensured compliance with applicable laws and regulations concerning maritime activities.
  • Prepared daily reports detailing financial transactions aboard the vessel to be submitted to corporate headquarters.
  • Issued tickets for shore excursions, transportation services, entertainment venues.
  • Organized travel arrangements for crew members who needed transportation back home after completion of their contract period.
  • Coordinated with various departments to ensure a safe and secure environment aboard the vessel.
  • Served as a point of contact for passengers when they had questions about onboard services or amenities.
  • Provided support in handling passenger complaints or issues regarding their voyage experience.
  • Handled customs clearance paperwork when entering foreign ports ensuring compliance with local regulations.
  • Adhered strictly to safety protocols while performing job duties in order to maintain a safe working environment on board the vessel.
  • Assisted passengers in completing immigration forms prior to disembarkation at each port of call.
  • Organized and maintained records of financial transactions, such as accounts payable, accounts receivable, payrolls and other related documents.
  • Processed invoices from suppliers upon receipt of goods or services rendered on board the ship.
  • Maintained updated inventory levels of shipboard supplies including office supplies and cleaning products.
  • Monitored onboard accounts receivable payments from guests and vendors.
  • Evaluated and approved billing invoices and expense reports to monitor and ensure cash flow and cost containment.
  • Planned and completed group projects, working smoothly with others.
  • Delivered products to customer locations on time.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Kept cabin neat, clean and professional in appearance.
  • Took measures during unusual conditions to maximize safety of customers and crew.

Assistant Manager

Blue Dog
Boca Raton, FL
01.2023 - 03.2024
  • Ensured compliance with safety regulations and company policies.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Produced thorough, accurate and timely reports of project activities.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Communicated regularly with customers to gain insights into their needs.
  • Served as a liaison between staff members and senior management personnel.
  • Managed customer service inquiries and complaints in a timely manner.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Delegated work to staff, setting priorities and goals.
  • Maintained up-to-date knowledge of company products and services.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Established processes for monitoring customer satisfaction levels.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Delegated daily tasks to team members to optimize group productivity.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Resolved conflicts between team members in an effective manner.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.

Travel Coordinator

Mareleng, Inc.
Ft. Lauderdale, FL
05.2022 - 08.2022
  • Organizing all international travel for techs to arrive
  • Flight, Hotel, Transport, etc
  • To ensure techs were on time to support customer schedule
  • Invoicing all expenses
  • Payroll Invoicing
  • Inventory
  • Coordinating with Cruise ships for entry into port.
  • Negotiated contracts with airlines, hotels, car rentals companies to obtain best rates available while meeting customer needs.
  • Maintained accurate records of all travel expenses within corporate guidelines.
  • Processed employee reimbursements for approved expenses according to established procedures.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Researched hotels and airfare options to best meet client needs and expectations.
  • Identified cost saving opportunities through researching alternative routes and competitive airfares.
  • Developed and managed travel itineraries for business trips, ensuring all necessary arrangements were made in advance.
  • Scheduled and coordinated domestic and international flights based on budget constraints.
  • Provided timely updates on changes in flight schedules or other related issues affecting travelers.
  • Maintained relationships with travel partners and vendors.
  • Prepared various reports regarding employee travels such as cost analysis report or forecast report.
  • Leveraged travel booking system to process travel requests, update client information and print final documents.
  • Ensured compliance with company policies regarding safety regulations during travels.
  • Monitored changes in airline rules or government regulations that may affect the organization's ability to travel abroad.
  • Coordinated flight bookings, ground transportation, accommodations, and visa applications for international travelers.
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Booked transportation and hotel reservations using computer or telephone.
  • Assisted team members in obtaining visas when required for overseas business trips.
  • Anticipated potential schedule conflicts and made alternate arrangements and reservations.
  • Printed or requested transportation carrier tickets using computer printer system or system link to travel carrier.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.
  • Provided support in preparing expense reports by verifying invoices against receipts submitted by employees.
  • Identified needs of customers promptly and efficiently.

Corporate Bar Trainer

FRANK THEATRES
Delray Beach, Florida
11.2014 - 03.2015
  • Responsible for hiring and training new bar staff for private club operation in Blacksburg, VA
  • Help develop drink menus, training materials and programs for all bar staff.
  • Promoted advancement of professional skills for securing certification, employment, leadership development and financial literacy.
  • Demonstrated proper use of equipment, tools, materials, and products used in a bar setting.
  • Advised bar managers on how to improve their employees' job performance through effective coaching.
  • Provided guidance to bar staff on customer service techniques.
  • Conducted on-site training sessions for employees.
  • Coached bar personnel on problem solving skills and conflict resolution strategies.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Reviewed existing policies and procedures regularly to ensure they are up-to-date.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Researched industry trends, best practices, and standards to ensure relevance of trainings.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Completed regular bar inventories and daily requisition sheets.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Developed and implemented training programs for new bar staff.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
  • Analyzed sales data collected from POS systems to determine which drinks were most popular among customers.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Collaborated with management to identify areas where additional training was needed.
  • Assisted in the development of operational procedures and processes.
  • Collected and organized daily till totals and tips.
  • Maintained records of employee attendance at all training sessions.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Provided support in developing menus according to current trends or customer requests.
  • Collaborated with others to discuss new opportunities.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Ensured compliance with safety regulations during all trainings conducted.
  • Organized team building exercises and activities to foster collaboration between bar staff members.
  • Evaluated feedback from customers related to quality of service provided by bar staff.

Office/Payroll & Lead Sales Manager

UNITED FIDELIS INSURANCE GROUP
Fort Lauderdale, Florida
09.2014 - 03.2015
  • Managed office including payroll processing, payables & receipts, and recording sales
  • Created sales leads programs and campaigns generating over $ in sales 1.5 million in 2014
  • Set up all social and website accounts and managed content and marketing daily
  • Company downsized but left on very good terms.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Established processes to ensure efficient workflow throughout the organization.

Bartender/Server

RACKS FISH HOUSE& OYSTER BAR
Delray Beach, Florida
01.2012 - 05.2012
  • Bartender and server for well known restaurant and bar known for its specialty drinks and mixology
  • Created several of the specialty cocktails on the menu and for specialty events like Garlic Fest
  • Learned about varieties of oysters from around the world and the best ways to serve them.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Poured wine, beer and cocktails for patrons.
  • Balanced daily registers and generated sales reports for management.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Greeted customers and provided excellent customer service.
  • Completed regular bar inventories and daily requisition sheets.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Effectively multitasked within fast-paced environment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Developed good working relationships with fellow employees through effective communication.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Performed opening and closing duties including restocking supplies.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Assisted in setting up the bar for service shift.
  • Processed payments accurately and efficiently with POS system.
  • Cleansed glasses with sanitizing solution after each use.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Arranged bottles and glasses behind bar to make attractive displays.

Bartender/Server

VINO RESTAURANT & BAR
Boca Raton, Florida
11.2010 - 10.2011
  • Very demanding and knowledgeable wine bar training under the youngest female Level 2 Sommelier in the country
  • Carried 317 different wines from around the world which staff had to be completely familiar with
  • Catered to a demanding business clientele on a regular basis.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Provided exceptional service to high volume of daily customers.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Demonstrated knowledge of wines by origin, type, vintage, flavor profile and pairings with food items on the menu.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Provided excellent customer service at all times by anticipating guest needs before being asked or required.
  • Set up tables in between patrons to reduce wait times.
  • Modified existing software systems to enhance performance and add new features.

Server/Bartender

AMERICA’S BACKYARD RESTAURANT
Fort Lauderdale, Florida
04.2009 - 06.2010
  • One of the largest venues in Southern Florida serving over 2000 people at a time featuring American grilled and BBQ food
  • Split the floor with one other staff providing VIP bottle service serving 200 people at any given time and served very large volume of people
  • Worked large events when needed.

Lead Bartender/Trainer-Seasonal

BAR HARBOR RESORT AND SPA
  • Lead Bartender for exclusive private club responsible for hiring and training all new bar staff
  • Help set up and coordinate multiple events and weddings throughout season.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Reinvented classic cocktails to complement new menu options.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Completed regular bar inventories and daily requisition sheets.
  • Estimated daily beverage consumption to maintain proper inventory levels.
  • Created signature beverages to increase revenue and patron loyalty.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Greeted frequent visitors by name and explained new promotions.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Collected and organized daily till totals and tips.
  • Poured wine, beer and cocktails for patrons.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Organized events such as happy hours or special promotions for holidays or sporting events.
  • Balanced daily registers and generated sales reports for management.
  • Developed drink menus using seasonal ingredients, new products or specialties of the house.
  • Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Prepared mixed drinks according to standard recipes.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Met customer, business operations, and server needs with minimal errors or delays.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

Bachelor of Arts - Interdisciplinary Studies/Communications

Florida Atlantic University
Boca Raton, FL
05-2010

Associate of Arts - Business And Restaurant Management

Kirkwood Community College
Cedar Rapids, IA
05-2002

Skills

  • Administrative Support
  • Payments Processing
  • Accounts Payable and Receivable
  • Billing and Invoicing
  • Client Relationship Building
  • Punctual and Dependable
  • MS Office
  • Strong Work Ethic
  • Flexible Schedule
  • First Aid
  • Regulatory Compliance
  • Emergency Response
  • Emergency Response Coordination
  • Passenger Support
  • Public Speaking
  • Safety Procedures
  • Equipment Oversight
  • Crew Coordination
  • Guest Services
  • Cleanliness and Sanitation
  • Food and Beverage Preparation

Affiliations

  • All water sports, Outdoor activities
  • Gardening
  • Mixology
  • Volunteering/Fostering animals
  • Event Planning
  • Organizing
  • Cooking

Languages

Spanish
Limited
English
Professional
Italian
Limited
French
Limited

References

References available upon request.

Timeline

Assistant Manager

Blue Dog
01.2023 - 03.2024

Travel Coordinator

Mareleng, Inc.
05.2022 - 08.2022

Chief/Solo/Purser Stewardess

Private Yacht
05.2015 - Current

Corporate Bar Trainer

FRANK THEATRES
11.2014 - 03.2015

Office/Payroll & Lead Sales Manager

UNITED FIDELIS INSURANCE GROUP
09.2014 - 03.2015

Bartender/Server

RACKS FISH HOUSE& OYSTER BAR
01.2012 - 05.2012

Bartender/Server

VINO RESTAURANT & BAR
11.2010 - 10.2011

Server/Bartender

AMERICA’S BACKYARD RESTAURANT
04.2009 - 06.2010

Lead Bartender/Trainer-Seasonal

BAR HARBOR RESORT AND SPA

Bachelor of Arts - Interdisciplinary Studies/Communications

Florida Atlantic University

Associate of Arts - Business And Restaurant Management

Kirkwood Community College

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Sarah Jean Dwhytie