Sarah Jo Blanchard

• Collaborated cross-functionally with sales, engineering and product management teams to accomplish shared goals.
• Optimized social media channels and web pages to improve SEO and usability.
• Help planning and running in person events.
• Manage inbound customer sales inquiries.

I am running operations of our events and handling our project management.

• I also work to manage our brand ambassadors and schedule executive team members and brand ambassadors for events.
• I've also implemented a CRM software for our team.
• I continue to contribute to the marketing team as well as writing for our blog.

• I began at Hogan Financial in June of 2006 as a part time night operator.
• I quickly moved into a full time supervisor position where my career continued to grow over many years.
• I was responsible for supervising our night operations team, creating and maintaining daily and nightly operating procedures.
• 24x7 on call support.
• Account manager beginning in 2009.
• In June 2016 I started a new role as project manager and have managed several projects successfully in that time.
• Managing our new remittance business and supervising operators.
• Core software specialists.
• Software maintenance and upgrades.
• Daily banking operations and support.

• December 2019 Create content and contribute to social media accounts.

Perform nightly processing tasks for community banks including balancing and end of day.

• Night processing for banks, customer service, processing payments, remittance.

• Handling incoming customer service calls, account maintenance.