Sarah K. Kohl

• Explained policy coverage, liability and denials to policyholders, lawyers and other involved parties.
• Collected information about rejected claims and developed effective solutions.
• Investigated issues to determine appropriate coverage and liability for Auto claims.
• Completed thorough liability and coverage investigations with detailed recorded statements.
• Reviewed policy language in multiple states to acquire extensive knowledge in policy coverages.
• Identified training and coaching opportunities for team and unit.
• Created enrichments and presented them to multiple teams, units, and departments.
• Gained claims management knowledge by playing main manager backup.
• Coached new hires and transfers from other departments in CRS role.

*2023 Circle of Excellence winner

*2022 and 2023 Significantly exceeds on performance reviews

• Verified insurance claims and determined fair amount for settlement.
• Evaluated all evidence with ultimate goal of creating positive outcomes for client’s claims.
• Worked with customers to arrange vehicle inspections.
• Responsible for determining level of loss for each case and deciding on compensation for client.
• Organized and prioritized time sensitive claims in total loss department.
• Investigated and resolved liability exposures in over 15 states while abiding by those states' specific statutes.

*2021 Circle of Excellence winner

*2021 Significantly exceeds on performance review.

• Explained insurance coverage and features of various insurance products to our clients.
• Performed detailed study of insurance products and selling those products according to insurance policy and guidelines of organization.
• Responsible for identifying and understanding requirement of customers and selling the policy accordingly.
• Assisted in submitting and following up on applications while providing ongoing service to clients.
• Interviewed for potential clients.
• Created new hire material and trained new insurance producers.
• Completed enrichment materials and then presented and coached employees through material.

• Assisted in successful customer service relations.
• Responsible for managing daily activities of crew and other managerial staff.
• Facilitated interviews, orientations, and coaching for new employees based on qualifying criteria.
• Trainer for employees in manager training program.