Sarah Leanne Troyer
Spectra Gutter Systems
Knoxville,TN
28
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Branch Manager
1 Year- Managed daily operations and confirmed adherence to safety and quality standards.
- Mentored staff, fostering a culture of continuous improvement and professional development.
- Developed strategic plans to expand market presence and improve customer engagement.
- Analyzed sales data to identify trends, driving targeted marketing initiatives and revenue growth.
- Managed inventory levels, optimizing supply chain processes for cost-effectiveness and reliability.
- Implemented training programs for new employees, improving onboarding efficiency and retention rates.
- Collaborated with cross-functional teams to enhance product offerings and service delivery standards.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Fostered a culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Streamlined workflow processes, enhancing efficiency and reducing operational bottlenecks.
Assistant Branch Manager
2 Years 7 Months- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Strengthened customer relationships by promptly addressing inquiries and resolving complaints.
- Oversaw daily branch operations, ensuring effective sales, customer service, and inventory management.
- Provided training to new employees on company policies and procedures.
- Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Recognized and implemented process improvements to enhance branch operations and customer satisfaction.
- Performed financial transactions such as deposits, collecting payments, and discussing accounts with customers.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Planned work schedules to maintain adequate staffing levels.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Assigned responsibilities to team members to optimize workflow. to employees and examined work for accuracy, neatness and timeliness.
- Supported outside sales force in servicing and obtaining new business.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Developed strategy to achieve target sales goals.
- Built client rapport through frequent individualized recommendations for products and services.
Homeschool Teacher
13 Years 5 Months- Coordinated diverse educational needs of four children through organized scheduling.
- Managed yearly budget to ensure acquisition of essential supplies, resources, and memberships for educational purposes.
- Prepared and graded subject tests for students.
- Managed simultaneous needs of four children with organized schedules.
- Remained calm and patient in student interactions to support individual growth and development.
- Oversaw yearly budget to effectively purchase needed supplies, resources and memberships for children's educational needs.
- Provided tailored education based on established principles and clear learning objectives.
Freight Team Associate
1 Year 6 Months- Scanned and documented freight, assigning appropriate marking labels with identifying information.
- Collaborated with coworkers to meet deadlines and enhance task completion efficiency.
- Proposed operational efficiency ideas that streamlined processes based on personal experience.
- Maintained organized and orderly warehouse space, adhering to safety procedures.
- Collaborated with coworkers to complete tasks efficiently within deadlines.
- Informed supervisors of delays or issues promptly to facilitate swift resolutions.
- Contributed operational efficiency ideas based on personal experience.
Educational Coordinator
1 Year 8 Months- Advised school on textbook and technology purchases, enhancing resources for continuing education programs.
- Developed and implemented instructional programs.
- Collaborated with supervisors to evaluate program effectiveness, leading to actionable insights for improvement.
- Collaborated with supervisors to examine effectiveness of programs.
- Discussed curriculum changes with department staff and principals to facilitate action plans.
- Facilitated discussions with parents and instructors on student progress and behavioral issues, fostering a supportive learning environment.
- Met with parents and instructors to discuss student progress and behavioral or learning issues.
- Examined department needs to construct a budget for teacher supplies and materials.
- Examined department needs to construct budget for teacher supplies and materials.
Hair Dresser
16 Years- Assessed client hair type, condition, and desired outcome to recommend tailored services.
- Maintained clean and sanitary work environment to ensure safety for customers and staff.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Collected payment from customers and scheduled next appointments.
- Responded to customer inquiries by phone, email and in person.
- Customized hair colors, products, and services based on client preferences and personalized hair care plans.
Education
Cosmetology
High School Diploma
Skills
Branch operations management
Team collaboration
Operational oversight
Reporting documentation
Safety-first mentality
Time management
Schedule coordination
Problem solving
Performance metrics
Performance management
Employee training
Interpersonal skills
Strategic planning
Work ethic and integrity
Time management
Verbal/written communication
Attention to detail
Cash handling
Situational awareness
Education and Training
other,other
Timeline
Branch Manager
Spectra Gutter System
08.2025 - CurrentRead More
Assistant Branch Manager
Spectra Gutter Systems
01.2024 - CurrentRead More
Freight Team Associate
Home Depot
06.2022 - 12.2023Read More
Educational Coordinator
Christian Educational Cooperative
05.2020 - 01.2022Read More
Homeschool Teacher
Troyer Academy
08.2010 - 01.2024Read More
Hair Dresser
Self Employed Web
01.1999 - 01.2015Read More
Mceachern High School
High School Diploma
Read More
Chattahoochee Technical College
Cosmetology
Read More