SARAHLEIGH TOKI
Lihue,USA
Summary
Customer Service for over 20 years. Proven ability to efficiently manage calendars, handle inquiries, and maintain accurate data records. Skilled in Microsoft Outlook and adept at providing timely and professional responses to customer requests. Committed to delivering exceptional administrative and management support to enhance overall operational efficiency and increased sales revenue.
Overview
9
9
years of professional experience
Work History
Parent Educator
Child Family Services
11.2025 - Current
- Developed and implemented parent education programs to enhance family engagement and child development outcomes.
- Facilitated workshops on effective parenting strategies, fostering supportive community networks among families.
- Assessed family needs through comprehensive evaluations to tailor educational resources accordingly.
- Collaborated with social workers to create individualized support plans for clients, ensuring alignment with organizational goals.
Operations Manager
Hertz
01.2025 - 11.2025
- Streamlined operational processes, enhancing efficiency across rental locations.
- Led cross-functional teams to implement service improvements, boosting customer satisfaction.
- Developed and executed training programs for staff, improving performance consistency.
- Analyzed key performance metrics to identify areas for operational enhancement.
- Oversaw daily operations, ensuring compliance with company policies and regulations.
Administrative Assistant
Mark Development
11.2024 - 01.2025
- Recertifications
- Scanning documents
- Unit inspections
- Organize files
- Customer service
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Maintained calendars and schedules to set appointments for management team.
Resident Services Coordinator
EAH Housing
05.2022 - 10.2024
- Created and maintained positive relationships with tenants, vendors, and community partners.
- Coordinated housing events and activities for residents to promote community engagement.
- Assisted with budget preparation and monitoring expenses related to resident services programs.
- Conducted outreach efforts to inform clients of new or existing services available to them.
- Participated in trainings focused on developing professional competencies needed for success as a Resident Services Coordinator.
- Performed administrative duties such as data entry, filing documents, conducting research.
- Monitored progress towards achieving goals set forth by management team.
- Identified opportunities for improvement within the organization’s operations related to resident services programming.
- Developed and implemented resident services programs to enhance the quality of life for residents.
- Utilized organizational and problem-solving skills to manage multiple tasks simultaneously.
Operations Manager
Avis Budget Group
01.2018 - 05.2022
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Maintained professional working relationships and promoted open lines of communication with staff.
- Monitored customer feedback and implemented changes as needed to enhance service quality.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Established operational policies, procedures, standards, and objectives in alignment with organizational goals.
- Ensured effective communication among staff members by providing training when necessary.
- Resolved conflicts between employees and departments.
- Adhered to corporate standards and regulations, encouraging safe and efficient operations.
Education
Diploma - Massage Therapy
Nevada Career Institute
Las Vegas, NV05.2000
Diploma - General Studies
Waimea High School
Waimea, HI05.1998
Skills
- Customer service
- Professional and mature
- Customer and client relations
- Verbal communication
- Microsoft outlook
Timeline
Parent Educator
Child Family Services
11.2025 - Current
Operations Manager
Hertz
01.2025 - 11.2025
Administrative Assistant
Mark Development
11.2024 - 01.2025
Resident Services Coordinator
EAH Housing
05.2022 - 10.2024
Operations Manager
Avis Budget Group
01.2018 - 05.2022
Diploma - General Studies
Waimea High School
Diploma - Massage Therapy
Nevada Career Institute