Sarah Lopez
Yukon
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Dedicated and adaptable Professional with a strong work ethic.
Overview
12
12
years of professional experience
Work History
Member Experience Officer
Oklahoma’s Credit Union
Oklahoma City, OK
07.2025 - Current
Member Experience Officer
Oklahoma’s Credit Union
Oklahoma City, OK
07.2025 - Current
- Evaluated loan applications to determine borrower eligibility and creditworthiness.
- Advised clients on suitable loan products tailored to their financial needs.
- Collaborated with underwriters to resolve discrepancies and expedite approvals.
- Developed strong relationships with clients, fostering trust and repeat business opportunities.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Developed strong relationships with customers through high levels of customer service.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
- Monitored loan repayments and followed up on delinquent accounts, minimizing non-performing assets.
- Maintained compliance with all regulatory requirements, preventing any legal or financial penalties for institution.
- Collaborated with underwriting team to expedite loan approvals, meeting customer expectations for quick service.
Career Coach Admin
HEB Grocery Store
Boerne, TX
08.2021 - Current
- Responsible for the completion of onboarding for each new hire, including new hire paperwork. Schedules new hire orientation.
- Coordinates career conversations and development series sessions for hourly, non-management partners with facility leadership.
- Completes a 30-day check-in with the new hire to ensure they are successfully transitioning into their new role.
- Promotes company values, competencies, and learning culture.
- Sends out weekly training reports to respective departments; successfully achieved a 95% completion rate for the total store, which has 560 employees.
- Assist the Administrative Assistant with clerical duties, as assigned.
- Processes weekly Payroll when Admin is not present.
- Processes Partner profile changes and new hire information.
- Maintains current, accurate filing system of all Partners
- Coordinates/tracks store hiring needs and interviews.
- Coordinates meetings, training sessions, and special projects/activities. Executes partner events and recognition programs.
- Provides partners with information about benefits, policies, procedures, job postings, etc.
Ship's Serviceman
United States Navy, USN
Coronado, CA
11.2013 - 11.2018
- Assisted with loading and unloading of supplies from supply vessels onto the ship's deck.
- Performed inventory of stock items in storeroom and restocked shelves.
- Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
- Managed maintenance logs for various pieces of machinery and equipment used on board the vessel.
- Provided customer service to personnel onboard the vessel including selling merchandise from the ship's store.
- Assisted with loading and unloading cargo onto ships docked at port facilities.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- As a member of the 'Flying Squad,' Repair Locker, and Import Emergency Team, ensure that firefighting and damage control techniques are applied in every evolution, increasing readiness.
- Damage Control Maintenance throughout the Ship; ensuring the preservation of 9,265 pieces of equipment and 1,200 plan maintenance actions across 762 spaces onboard the USS Theodore Roosevelt (CVN 71)
Education
Estetician - Estetics
Bellus Academy
La Mesa05.2020
High School Diploma -
West High School
Bakersfield06.2005
Skills
- Career counseling
- Employee engagement
- Career planning
- Career guidance
- Coaching meetings
- Reliable
- Great Customer Service
- Compassionate
- Relationship building and management
- Documentation review
- Client relations
- Customer service-focused
- Loan servicing
- Consumer lending
- Financial services
- Team player
- Credit scoring
- Regulatory compliance
- Proficient in 10-key
- Friendly
- Application status reviews
- Excellent time management
- Excellent communicator
- Microsoft office
- Data entry
Education and Training
other,other
Timeline
Member Experience Officer
Oklahoma’s Credit Union
07.2025 - Current
Member Experience Officer
Oklahoma’s Credit Union
07.2025 - Current
Career Coach Admin
HEB Grocery Store
08.2021 - Current
Ship's Serviceman
United States Navy, USN
11.2013 - 11.2018
Estetician - Estetics
Bellus Academy
High School Diploma -
West High School