Sarahmae Smallwood
Acworth,Georgia
Summary
Experienced customer-oriented professional with a proven track record of effective multitasking and task prioritization. Adaptable to different personalities, possesses strong active listening skills to efficiently understand and address customer needs.
Holds a Bachelor's degree and has three years of experience in the technical support industry, as well as a year of experience in a Virtual Assistant company as a telemarketer. Promoted to a discovery specialist role, responsible for onboarding new clients and explaining how our service can benefit them.
Also served as a client success specialist, handling existing client accounts and performing data entry responsibilities. Currently seeking a position that aligns with skills in the technical and communications field.
Overview
7
7
years of professional experience
Work History
Telemarketer/Discovery Specialist/ Success Specialist
Yokly (VA Services)
11.2022 - 12.2023
- Telemarketer: Reach out to potential clients to generate interest in our VA services through cold calling
- Discovery Specialist: Engage with potential clients to understand their needs, pain points, and goals through initial client interactions
- Client Success Specialist: Ensure clients successfully implement and adopt our VA services through onboarding and training
Technical Support Representative
SYKES ASIA INC.
05.2018 - 10.2021
- Answering incoming calls from customers and help them troubleshoot issues on their devices
- Processing and monitoring customer’s orders and contact couriers for delivery concerns
- Sorting out customers’ inquiries or requests
- Ensuring that customers’ requests are managed in an appropriate and timely manner
- Escalate cases to the escalation department about complex issues that need resolution
- Maximizing different client-based tools and applications for customer management and servicing
- Delivering a high caliber of service in a friendly, confident, and informed manner
On-the-job Training
DYMR - Radyo Pilipinas (Cebu)
06.2017 - 08.2017
Education
Bachelor of Science - Development Communication
Cebu Technological University-Main Campus
Cebu City, Cebu04.2018
Dalaguete National High School
Poblacion, Dalaguete, Cebu04.2014
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Obong Elementary School
Obong, Dalaguete, Cebu01.2010
Skills
- I am well-trained and well-equipped in the field of communication as it is my expertise; I do exceptionally well in clerical works, and computer-related jobs
- I can endure strenuous overnight tasks; I work very well with all different types of people and have been trained to diffuse escalated situations with unhappy customers
- I am a very quick learner, picking up new directives and tasks through training easily
- I am a driven, ambitious person that does what it takes to achieve my goals
- I am able to adapt to new environments and challenges, and am willing to learn new things to improve my skills that will benefit my employer as well as the company
- I am punctual, dependable, and have the dedication needed to work and always aim for my company’s success
PERSONAL DATA :
English
Professional Working
Timeline
Telemarketer/Discovery Specialist/ Success Specialist
Yokly (VA Services)
11.2022 - 12.2023
Technical Support Representative
SYKES ASIA INC.
05.2018 - 10.2021
On-the-job Training
DYMR - Radyo Pilipinas (Cebu)
06.2017 - 08.2017
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Obong Elementary School
Bachelor of Science - Development Communication
Cebu Technological University-Main Campus
Dalaguete National High School
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