Inspired Teaching Assistant focused on helping lead teacher with support and student instruction. Passionate about positively impacting students' lives and helping improve academic performance. Personable and kind with people of diverse backgrounds.
Overview
13
13
years of professional experience
Work History
Dept of Customer Care Lead
Raymour & Flanigan Furniture and Mattress Store
Randolph , Nj
12.2020 - Current
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Consulted with customers regarding needs and addressed concerns.
Resolved escalated issues from customers by providing appropriate solutions that met their needs.
School Secretary
Marshall ISD
Marshall , TX
07.2019 - 11.2024
Greeted visitors and answered phone calls, providing information to parents and staff members.
Provided administrative support to the principal, teachers, and other school personnel.
Maintained student records, including attendance data and grade reports.
Prepared letters, memos, agendas, newsletters, reports and other documents for distribution.
Managed daily office operations such as filing paperwork, ordering supplies and scheduling repairs.
Maintained accurate records of student attendance data on a daily basis.
EAST TEXAS OPEN DOOR
07.2016 - 11.2019
Assisted residents in daily activities such as dressing, grooming, and bathing.
Ensured all medications were administered correctly and on time according to established protocols.
Participated in team meetings with other staff members to discuss challenges or successes related to the care of residents.
Coordinated activities for the residents including field trips, arts and crafts projects, games.
J.H Moore Elementary School ACE staff member
09.2015 - 04.2016
Provided a safe, nurturing environment for children during their stay at the facility.
Organized age-appropriate activities to keep the kids engaged and entertained.
Assisted in the preparation of nutritious snacks and meals for children attending before and after school care program.
Supervised students during outdoor playtime, ensuring safety regulations were followed.
Helped children with homework assignments as needed.
WILEY COLLEGE RESIDENTS LIFE ASSISTANT (RA)
05.2012 - 05.2015
Conducted daily rounds to check on residents' health and wellness.
Provided emotional support for residents struggling with mental health issues.
Assisted in organizing activities to engage and stimulate resident's minds.
Encouraged social interaction among residents through organized activities.
Education
Bachelor of Science - Interdisciplinary Studies General Studies
Wiley College
Marshall, TX
05-2016
High School Diploma -
Plainfield High School
Plainfield, NJ
06-2011
Skills
Communication
Listening
Management
Leadership
Customer Service
Organizational
Positive Attitude
Relationship Building
Team Collaboration
Staff Development
Time Management
Adaptability and Flexibility
Understanding of negotiation techniques
Customer service background
Leadership Experience
Freshmen Class Chief of Staff (2011-2012)
Emerging Leaders (2011-2013)
Sophomore Class Public Relations (2012-2013)
Ethical Student Leadership (2011-2015)
Miss Delta Sigma Theta Sorority, Inc. (2015)
Delta Sigma Theta Sorority, Inc. Vice President (2015-2016)
Delta Sigma Theta Sorority, Inc. Intake Leader (2016)
References
Monique Simmons, (682) 936-0628
Brittany Thomas, (318) 268-5935
Tanilia Keel, (903) 263-8736
References
References available upon request.
Timeline
Dept of Customer Care Lead
Raymour & Flanigan Furniture and Mattress Store
12.2020 - Current
School Secretary
Marshall ISD
07.2019 - 11.2024
EAST TEXAS OPEN DOOR
07.2016 - 11.2019
J.H Moore Elementary School ACE staff member
09.2015 - 04.2016
WILEY COLLEGE RESIDENTS LIFE ASSISTANT (RA)
05.2012 - 05.2015
Bachelor of Science - Interdisciplinary Studies General Studies