Hi, I’m
Sarah Y. Sheehan
Mesa,AZ
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Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Commended for innovation and creative problem-solving to address business challenges.
Overview
15
years of professional experience
Work History
J.P.S. Group Inc, dba Goodies Delicatessen
CEO
06.2013 - Current
Job overview
- Implemented improved POS system with increase of 150% in sales tips income and 50% productivity
- Incorporated the business from sole proprietorship resulting in tax benefits and other financial profitabilty.
- Created business expense, income, and sales reports using Microsoft Excel to upgrade manual bookkeeping practices
- Increased 50% in catering sales by creating and maintaining business website and delivering sample platters in person to various businesses
- Provide customer service and support by taking customer orders, completing monetary transactions, reviewing and responding to customer reviews and emails
The Dunnion Law Firm
Paralegal/Legal Secretary
03.2014 - 09.2014
Job overview
- Managed over 50 active and inactive cases using firm’s case management software by updating case notes, client information, and calendaring
- Communicated daily with supervising attorneys regarding case status
- Performed all office duties including answering telephone calls, transcription, organizing mail, filing & e- filing, printing, scanning, faxing, and copying
- Assisted counsel in preparing answers, providing documentation and information for discovery request
Poway Unified School District
Senior Lifeguard
09.2008 - 01.2013
Job overview
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Directed, built, and launched a summer swim lessons program that generated the budget to pay wages for a staff of 20 for the whole year.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
Education
University of San DiegoSan Diego, CA
Paralegal Studies from General Litigation
03.2013
University of California San DiegoLa Jolla, CA
Bachelor of Arts (B.A) from Ethnic Studies
06.2011
Skills
- Business Management and Development
- Analytical and Critical Thinker
- Adaptable and Flexible
- Receptive and Versatile
- Computer Proficiency
- Client Relationships
- Customer Service and Assistance
- Focus and Follow-Through
- Thrive Under Pressure
- Willingness to Learn & Grow
Accomplishments
Performed at Carnegie Hall in 2006 as a violinist.
Languages
Korean
Limited Working
Timeline
Paralegal/Legal Secretary
The Dunnion Law Firm
03.2014 - 09.2014
CEO
J.P.S. Group Inc, dba Goodies Delicatessen
06.2013 - Current
Senior Lifeguard
Poway Unified School District
09.2008 - 01.2013
University of San Diego
Paralegal Studies from General Litigation
University of California San Diego
Bachelor of Arts (B.A) from Ethnic Studies
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