Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarai Aguilar

Redlands,CA

Summary

Recent Human Resources graduate with 13 years of progressive experience at Red Robin, including leadership responsibilities as a Certified Learning Coach. Experienced in training and onboarding new employees, maintaining training documentation, and supporting employee development in a fast-paced environment. Recognized with six promotions throughout tenure with and known for strong communication, organization, adaptability, and relationship-building skills. Bilingual in English and Spanish and eager to contribute to an HR team focused on employee success and organizational growth.

Overview

13
13
years of professional experience

Work History

Certified Learning Coach - CLC Lead

Red Robin
01.2021 - 01.2026
  • Train and mentored 20+ new employees on company procedures, service standards, and workplace expectations.
  • Maintained training documentation and onboarding records for management review.
  • Evaluated trainee progress and communicated performance feedback to management.
  • Served as a resource for newly hired employees by answering questions and providing ongoing support throughout training.
  • Reinforce company policies, workplace expectations and customer service standards.
  • Supported employee engagement and team success through coaching, mentorship, positive communication and collaboration.

Server/Bartender

Red Robin
01.2013 - Current
  • Delivered exceptional customer service in a fast-paced, high-volume environment.
  • Resolved customer concerns and maintained positive guest relationships.
  • Collaborated with cross-functional teams to meet operational goals.
  • Earned six promotions based on performance, reliability, adaptability, and leadership.

Education

Bachelor of Arts - Business Administration, Human Resources

California State University, San Bernardino
San Bernardino, CA
05-2026

Associates of Science - Business Administration

San Bernardino Valley College
San Bernardino, CA
05-2023

Skills

  • New Employee Orientation
  • Employee Training & Development
  • Coaching & Mentoring
  • Documentation & Recordkeeping
  • Communication Skills
  • Leadership Development
  • Customer Relations
  • Team Collaboration
  • Microsoft Office Suite
  • Bilingual: English & Spanish

Timeline

Certified Learning Coach - CLC Lead

Red Robin
01.2021 - 01.2026

Server/Bartender

Red Robin
01.2013 - Current

Bachelor of Arts - Business Administration, Human Resources

California State University, San Bernardino

Associates of Science - Business Administration

San Bernardino Valley College
Sarai Aguilar