Sarai Anaya
Old Navy
Tustin,CA
11
Years of experience
Leadership Professional skilled in team management, strategic planning, and communication to drive organizational growth. Achieved sales targets through strategic analysis and effective coaching while streamlining processes for improved hiring and onboarding efficiency. Focused on mentoring team members to foster collaboration and enhance customer satisfaction through effective issue resolution.
Work History
Manager
4 Years 1 Month- Recognized by district leadership for exceeding quarterly sales targets by 15%.
- Analyzed daily sales reports and adjusted team strategy to improve KPI performance.
- Managed shift operations, overseeing scheduling, cash handling, and opening/closing procedures to ensure smooth workflow.
- Coached team of 10-20 associates to consistently achieve daily sales and service goals.
- Resolved customer issues with professionalism and urgency, increasing satisfaction scores.
- Led floor sets and seasonal rests in coordination with corporate visual guidelines.
- Fostered a positive work culture that encouraged teamwork, reliability, and employee growth.
Recruiter
5 Years 6 Months- Achieved a 40% reduction in time-to-fill positions by optimizing the screening and interview process, allowing for quicker access to the best talent.
- Leveraged targeted outreach and utilized the internal database to source candidates, resulting in a remarkable 35% increase in qualified applicants.
- Placed a strong emphasis on diversity in recruitment, leading to a noteworthy 25% increase in hires from underrepresented backgrounds.
- Led weekly strategy meetings to enhance candidate experience and streamline internal communication.
- Successfully recruited and onboarded top-tier team members for the warehouse across diverse departments, ensuring a perfect fit for every position.
- Conducted insightful behavioral interviews and provided valuable coaching to managers on effective hiring practices.
- Led weekly strategy meetings to improve the candidate experience and make internal communication smoother.
- Streamlined applicant tracking system to ensure compliance and improve overall efficiency.
- Collaborated with HR and training teams to facilitate effective onboarding for new hires.
Receptionist
2 Years- Greeted visitors and clients professionally and warmly, fostering a welcoming atmosphere.
- Answered the multi-line phone system and directed calls to appropriate departments efficiently.
- Managed appointment scheduling and coordinated calendars, ensuring smooth front desk operations.
- Resolved customer inquiries and concerns with professionalism and attention to detail.
- Maintained organized records, filed documents, and updated client information in internal systems.
- Supported office staff with administrative tasks, including data entry and email communication.
- Handled incoming mail and deliveries, ensuring prompt distribution to staff.
Education
High School Diploma
Skills
Retail management
Sales Strategy
Visual merchandising strategy
Team leadership
Talent acquisition
Software tools: Excel
QuickBooks
Outlook
PowerPoint
Adobe
Cash management
Time management
Customer satisfaction
Problem-solving
Pressure adaptability
Bilingual communication
Timeline
Manager
Old Navy
09.2022 - CurrentRead More
Recruiter
Nike
06.2019 - 12.2024Read More
Receptionist
Ulta
11.2015 - 11.2017Read More
Lorin Griset High School
High School Diploma
06.2013Read More