Hi, I’m
Sarai Angulo
Manor,TX
Summary
Highly motivated individual with strong background in Leadership, Sales Experience, Administration and
Customer service skills. Bilingual in fluent English and Spanish and experienced in customer support. Detailed
oriented with excellent analytical skills, looking for the opportunity to grow, learn and contribute providing an excellent experience.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
years of professional experience
Work History
Zebra, Austin, Texas
Customer Service Lead
09.2020 - 10.2021
Job overview
- Resolves escalated client complaints/issues promptly and effectively
- Assists Storefront Supervisor in providing daily direction and communication to employees to ensure customer are answered in timely, efficient, and knowledgeable manner
- Daily supervision of outbound and inbound calls
- Understand agent problems and weaknesses and effectively coach employees to excellence
- Greeted customers and listened closely to problems described to determine solutions.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Freeway Insurance, Round Rock, Texas
Insurance Agent
07.2019 - 07.2020
Job overview
- Calculating and quoting premium rates for specific policies
- Created quotes and educated potential clients on insurance options
- Sell a variety of insurance products to individuals, achieving a 25% success rate in selling additional coverages
- Answer any questions or concerns policy holders have with their insurance
- Explain features of polices and both advantages and disadvantages of various policies
- Customize insurance programs to suit individual customers, often covering a variety of risks
- Sent reminders of premium payments and notified customers of any rate changes.
TWFG Ayers Insurance Services, Austin, Texas
Insurance Agent
02.2019 - 07.2019
Job overview
- Creating outstanding customer service experience daily by greeting and helping customers with any concerns or issues
- Assisting Clients with personal car insurance, Processing Endorsements/Changes on client policy's
- Point of sales on car insurance, Binding policy
- Followed customer standard to protect customers confidential information and method of payments
- Communicating with clients on daily basis on pricing and basic insurance information
- Fair knowledge in accounting and daily status reports.
Education
Del Valle High School Del Valle
High School Diploma
Skills
- Microsoft Word, Excel, Turbo rater, Matrix, Five9
- Financing Underwriting, Contract writing and presentation
- Account management and maintenance
- Inventory Management as well as Website maintenance
- Titling and registration management
- Account collections
- Responsible for processing and collecting customers payment
- Maintaining Client Records
- Money Management Assistance
- Identifying Client Goals
Timeline
Customer Service Lead
Zebra
09.2020 - 10.2021
Insurance Agent
Freeway Insurance
07.2019 - 07.2020
Insurance Agent
TWFG Ayers Insurance Services
02.2019 - 07.2019
Del Valle High School Del Valle
High School Diploma
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