Sarai Centeno
Customer Service
Friendswood,TX
Summary
Dynamic Customer Service Representative with 3 years in clinical and retail optics. Reduces wait times and enhances patient engagement through efficient inventory management and streamlined processes. Experienced in training staff and fostering teamwork to support a patient-focused environment and drive operational success.
Overview
5
5
years of professional experience
Work History
Wearhouse Worker
Amazon
Houston, Texas
08.2026 - Current
- Loaded and unloaded delivery trucks following safety guidelines.
- Prepared warehouse orders for delivery or pickup on schedule.
- Moved items between warehouse locations using pallet jacks.
- Wrapped items with bubble wrap or foam sheets to protect shipments.
- Operated scanners, computers, and other equipment to track orders.
- Staged and sorted multiple types of products for loading.
Optician Technician
Sam's Club
Houston, TX
01.2024 - 11.2024
- Trained new opticians technicians on equipment operation to increase team consistency and efficiency.
- Recommended frames and lens options to patients that enhanced accessory sales and fostered patient loyalty.
- Streamlined patient intake processes to reduce clinic wait times and improve daily throughput.
- Maintained inventory accuracy and managed reorders, ensuring supply availability during peak periods.
- Developed visual merchandising strategy, driving frame sales and contributing to overall department revenue growth.
Optometry Receptionist
IMG Family Eye Care
Houston, TX
06.2023 - 01.2024
- Streamlined appointment scheduling, reducing wait times and significantly increasing patient throughput.
- Managed patient scheduling and check-ins, enhancing daily flow and minimizing wait times.
- Processed insurance claims and payments, ensuring timely reimbursement and reducing outstanding balances.
- Maintained accurate EMR records to ensure correct billing and clinical documentation.
- Monitored inventory and placed orders, maintaining adequate stock of contact lenses and eyewear supplies.
Barista
HS Green Restaurant
Houston, TX
12.2022 - 06.2023
- Trained and mentored new baristas, cultivating teamwork and elevating service quality.
- Trained staff on beverage service and alcohol safety, improving service consistency and compliance.
- Led morning shift operations to ensure on-time openings and consistent service readiness.
- Streamlined cash handling procedures, minimizing register errors and expediting reconciliation.
- Maintained sanitation and cleaning protocols to meet health standards and minimize incidents.
- Enhanced visibility of baked goods and displays, driving sales growth during shifts.
Barista
Macy
Houston, TX
06.2022 - 12.2022
- Prepared specialty espresso beverages and managed POS transactions, ensuring accurate daily cash reconciliation.
- Resolved equipment and order issues quickly, minimizing service delays and improving customer satisfaction.
- Maintained food safety standards and store presentation, enhancing shelf accuracy and product availability.
- Cross-trained in stocking and merchandising to effectively support peak-period operations and promotional setups.
Front Counter Cashier
Chick Fil A
Houston, TX
11.2021 - 06.2022
- Processed cash and card transactions accurately, ensuring balanced drawers and minimizing register errors.
- Resolved customer order issues and refunds promptly, improving customer satisfaction and repeat visits.
- Maintained food safety and cleanliness standards, supporting reliable operations and high service quality.
- Cross-trained in counter, stocking, and opening tasks, enhancing staffing flexibility and supporting smooth store operations.
Education
Bachelor of Arts (B.A.) - Fine Arts Candidate
Houston Baptist University
Houston, TX05-2025
High School Diploma -
James Madison High School
Houston, TX06-2021
Skills
- Warehouse Operations
- Inventory Management
- Logistics Coordination
- Order Fulfillment
- Safety Compliance
- Inventory management
- Customer Engagement
- Interpersonal skills
Personal Information
Title: Customer Service Representative
Languages
Spanish, Native, English, Native
Hobbies
Painter, Singer, Reader, aventurous, meditation, gym, cook
Additional information
- Awards
- Gold Medal for Livestock Rodeo
- Good At Mathematics
Timeline
Wearhouse Worker
Amazon
08.2026 - Current
Optician Technician
Sam's Club
01.2024 - 11.2024
Optometry Receptionist
IMG Family Eye Care
06.2023 - 01.2024
Barista
HS Green Restaurant
12.2022 - 06.2023
Barista
Macy
06.2022 - 12.2022
Front Counter Cashier
Chick Fil A
11.2021 - 06.2022
Bachelor of Arts (B.A.) - Fine Arts Candidate
Houston Baptist University
High School Diploma -
James Madison High School