Sarai Diaz Borja
Sanford,NC
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
2
2
years of professional experience
Work History
Car Wash Attendant
Modwash
Sanford, NC
07.2024 - 09.2024
- Maintained a clean, organized, and safe work environment.
- Ensured all safety protocols were followed during the car wash process.
- Organized supplies needed for each job including soap, water hoses, brushes, rags.
- Worked closely with team members to ensure efficient service delivery.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
Crew Member
Hardee's
Sanford, NC
07.2022 - 03.2024
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Restaurant Hostess
Bay Breeze Seafood
Sanford, NC
07.2023 - 09.2023
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Balanced cash register at end of shift according to established procedures.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
Lee County High School
Sanford, NC05-2024
Some College (No Degree) - Diagnostic Medical Sonography
Central Carolina Community College(0n-going)
Sanford, NCSkills
- Cash Register Operation
- Customer Service-Oriented
- Staff training and motivation
- Opening and closing procedures
- Friendly, Positive Attitude
- Telephone reception
- POS Software
- Guest Engagement
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Car Wash Attendant
Modwash
07.2024 - 09.2024
Restaurant Hostess
Bay Breeze Seafood
07.2023 - 09.2023
Crew Member
Hardee's
07.2022 - 03.2024
High School Diploma -
Lee County High School
Some College (No Degree) - Diagnostic Medical Sonography
Central Carolina Community College(0n-going)
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