Sarai Garcia
Laveen,AZ
Summary
Highly skilled Fraud Specialist with relevant experience in investigating and resolving fraud cases in the financial industry. Possess strong abilities in data analysis, risk assessment, and policy compliance to effectively detect fraudulent activities. Proven skills in customer service including communication and problem-solving have led to successful client relationships. Previous roles have resulted in improved operational efficiency and reduced financial losses due to fraud.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Cencora
Phoenix, AZ
06.2022 - Current
- Implemented stringent safety protocols to ensure a secure working environment for all team members.
- Collaborated with team members to complete tasks efficiently and accurately.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Executed timely order fulfillment processes to enhance customer satisfaction and streamline operations.
- Managed material handling procedures to optimize workflow and minimize product damage.
AML/KYC Specialist
JPMorgan Chase
Tempe, AZ
04.2020 - 03.2022
- Analyzed customer data to identify trends and inform strategic decision-making.
- Conducted regular meetings with staff to review progress and address any concerns.
- Implemented Know Your Customer (KYC) protocols to enhance compliance and customer verification processes.
- Conducted risk assessments to evaluate and mitigate potential threats to the organization.
- Drafted compliance documentation to ensure adherence to regulatory requirements and internal policies.
- Monitored transaction patterns to detect anomalies and ensure financial integrity.
- Investigated suspicious activity to uncover potential fraud and safeguard institutional assets.
First Party Fraud Sr Specialist
JPMorgan Chase
Tempe, AZ
05.2018 - 04.2020
- Analyze transaction data using AI tools to identify potential fraudulent activities
- Facilitated brainstorming sessions among teams to generate innovative ideas.
- Implemented best practices in the use of tools and technologies related to project management.
- Monitor and report on fraud trends to inform strategic decision-making processes.
- Provide training and mentorship to junior analysts on fraud detection techniques.
- Documented all investigative activities, evidence gathered, conclusions reached, and actions taken during a case investigation.
Verifications Specialist I & II
JPMorgan Chase
Tempe, AZ
05.2017 - 05.2018
- Implemented robust fraud detection measures to safeguard organizational assets and ensure compliance with regulations.
- Maintained high data entry accuracy by meticulously verifying information and cross-referencing with existing records.
- Executed thorough client verification processes to confirm identity and eligibility, ensuring secure transactions.
- Responded quickly to customer inquiries regarding suspected fraud incidents.
- Investigated potential fraud cases, collected evidence, and reported findings to management.
Fraud Prevention Specialist I
JPMorgan Chase
Tempe, AZ
03.2017 - 05.2017
- Monitored real-time worldwide telecommunication transactions for potential fraud trends and risks
- Analyze and investigate fraud trends using existing resources tools to recommend and deploy measures to control and reduce fraud losses
- Evaluated customer requests for changes in account status based on established criteria to determine if they are legitimate or potentially fraudulent.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Manager
Family Dollar
Phoenix, AZ
01.2016 - 01.2017
- Executed accurate cash handling procedures to ensure the efficient operation of financial transactions.
- Generated detailed sales reports to analyze performance trends and inform strategic decisions.
- Managed daily store operations to enhance efficiency and optimize customer experience.
- Delivered exceptional customer service to foster positive relationships and ensure client satisfaction.
- Supervised staff to improve team performance and maintain high standards of service delivery.
- Oversaw inventory management to guarantee product availability and minimize losses
- Managed customer service inquiries and complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
Education
GED -
Summit High School
Phoenix, AZ05-2011
Skills
- Bilingual
- Collaboration
- Communication Skills
- Data Analytics
- Deposits
- Detail Oriented
- English Speaking
- Fraud Detection
- Inbound Calls
- Interpersonal Skills
- Multi Tasking,
- Order Picker
- Order Picking
- Outbound Calling
- Risk Management
- Spanish Speaking,
- Strong analytical
Languages
Bilingual, fluent in Spanish and English.
Timeline
Warehouse Associate
Cencora
06.2022 - Current
AML/KYC Specialist
JPMorgan Chase
04.2020 - 03.2022
First Party Fraud Sr Specialist
JPMorgan Chase
05.2018 - 04.2020
Verifications Specialist I & II
JPMorgan Chase
05.2017 - 05.2018
Fraud Prevention Specialist I
JPMorgan Chase
03.2017 - 05.2017
Assistant Manager
Family Dollar
01.2016 - 01.2017
GED -
Summit High School