Sarai Hernandez
Odessa ,TX
Summary
Adept at managing high-volume transactions and fostering strong customer relationships, demonstrated during tenure at BBVA Compass. Excelled in money handling and customer service, significantly enhancing client satisfaction. Skilled in banking software and known for professionalism, I consistently ensure accuracy and confidentiality, contributing to operational excellence and client trust.
Overview
4
4
years of professional experience
Work History
Bank Teller
BBVA Compass
Odessa, TX
03.2018 - 11.2018
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Balanced ATM cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow. Refilling ATM cash drawer daily.
Cosmetologist
Ulta Salon
Odessa, TX
06.2014 - 08.2014
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
Education
Associate - Cosmetology
Odessa College
Odessa, TX05.2014
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and Empathy
- Banking Software Familiarity
- Listening and Comprehension
- Customer Relationship Management (CRM)
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
BBVA Compass
03.2018 - 11.2018
Cosmetologist
Ulta Salon
06.2014 - 08.2014
Associate - Cosmetology
Odessa College