Sarai Jimenez

Trained newly hired sales team in upselling techniques.

• Participated in regular meetings with upper management to discuss front-end performance metrics.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Promoted a safe working environment by enforcing safety guidelines among team members consistently.
• Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
• Worked well in a team setting, providing support and guidance.

• Developed strong relationships with customers, resulting in increased loyalty and retention rates.

• Resolved escalated customer concerns, fostering trust between the client base and the company.
• Maintained up-to-date knowledge on product offerings, enabling efficient responses to customer inquiries about features or pricing.
• Supported fellow team members during high-volume periods, showcasing adaptability and a strong work ethic.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded proactively and positively to rapid change.
• Sought ways to improve processes and services provided.
• Promoted available products and services to customers during service, account management, and order calls.

• Enhanced packing efficiency by optimizing workflow and properly organizing materials.
• Reduced product damage incidents by implementing thorough quality control measures during the packing process.
• Collaborated with fellow associates, improving overall team productivity and meeting tight deadlines.
• Received positive feedback from supervisors for consistently meeting or exceeding packing quotas.
• Operated shrink-wrap machines, box sealers and labelers to complete jobs quickly.
• Placed items into bags, boxes or other containers.
• Assembled boxes, cartons and containers to package items.

• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Coordinated and scheduled meetings and appointments.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Maintained and updated office records, both digital and physical.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Purchased and maintained office supplies.