Sarai Jones
Paterson
Summary
Service Leader with strong background exceeding customer expectations by training, coaching, and leading team. Trained and mentored employees to achieve service goals by offering guidance on daily tasks and positive feedback. Poised and professional when resolving difficult or complex customer service complaints or requests.
Motivated Service Leader with significant experience building and driving high-performance teams. Creating programs that achieve excellent customer service ratings and deliver results.
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
5
5
years of professional experience
4048
4048
years of post-secondary education
Work History
Service Leader
chipotle
Wayne
06.2024 - Current
- Led team to ensure efficient service during peak hours.
- Trained and mentored new team members on service protocols and standards.
- Implemented procedures for food safety and cleanliness in the restaurant environment.
- Resolved customer concerns promptly to enhance overall dining experience.
- Monitored team performance and provided feedback for continuous improvement.
- Collaborated with kitchen staff to ensure timely food preparation and delivery processes.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Resolved conflicts among team members through effective communication techniques.
- Interviewed and hired talented employees to grow department expertise and advance skills depth.
- Conducted inventory management tasks including stocking shelves, ordering supplies, and tracking sales.
- Trained new staff on food preparation and safety standards.
- Managed inventory to maintain stock levels and minimize waste.
- Maintained high standards of food safety and sanitation in a fast-paced environment
- Delivered attentive service while accommodating dietary needs and special requests
- Led team operations to ensure efficient and accurate food service
- Resolved customer concerns with professionalism and care
Team Member
Cava
Wayne
03.2023 - Current
- Taking Care of Dining
- Money Management
- Fulfillment of Customer Orders
- Prepared fresh ingredients for daily menu items and customer orders.
- Assisted in maintaining cleanliness and organization of workstations.
- Operated kitchen equipment following safety guidelines and best practices.
- Contributed to a positive team environment through open communication and teamwork.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Team Member
Wendy's
Passaic
08.2022 - 03.2023
- Food Safety
- Fulfillment of Customer Orders
- Customer Service
Team Member
HWY 55
Lumberton
09.2021 - 08.2022
- Fulfillment of Customer Orders
- Money Management Of Cash Registers
- Maintain A Clean and Safe Work Environment2
Education
Psychology
Montclair State University
Montclair, NJ 09.2024 - 04.2026
High School Diploma - Economics, Personal Finance, Business Math, Health
John F. Kennedy High School
Paterson, NJ 09.2022 - 06.2024
Lumberton High School
Lumberton, NCMarietta High School
Marietta, GASkills
- Google related
- Video editing
- Picture editing
- Social Media Account Management
- Content Creation
- Verbal Communication
- Written Communication
- Serve safe approve
- Mental health aide
- Motivation
- Time Management
- food safety knowledge
- attention to detail
- Problem Solving
- Creativity
- Training and coaching
- Communication
- Leadership and Accountability
- Sanitation and cleanliness
- Customer Service
- Teamwork
- Strong Work Ethic
- Leadership Skills
- Listening
Activities Or Achievements
- Marietta High School Step Team, Marietta, GA, Team Member, Freshman Year Step Team, Stomp and Shake
- Marietta Volunteer, Marietta, GA, Volunteer, Volunteered to help feed and give clothes to those in need, Obtained a 'Helping Hand' Certificate
Timeline
Psychology
Montclair State University
09.2024 - 04.2026
Service Leader
chipotle
06.2024 - Current
Team Member
Cava
03.2023 - Current
High School Diploma - Economics, Personal Finance, Business Math, Health
John F. Kennedy High School
09.2022 - 06.2024
Team Member
Wendy's
08.2022 - 03.2023
Team Member
HWY 55
09.2021 - 08.2022
Lumberton High School
Marietta High School