Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JOSE MALDONADO

New Port Richey,FL

Summary

Enthusiastic IT Analyst polished in optimizing systems to address dynamic needs, improve collaboration, and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions. While contributing to a safer online world.

Overview

4
4
years of professional experience
3
3
Certification

Work History

Service Leader

Chipotle
12.2019 - 12.2023
  • Conducted regular staff meetings to discuss customer service issues and potential solutions.
  • Develop management, and service improvement plans
  • Monitor and resolve or elevate department issues and complaints
  • Inventory control and needs projections.
  • Increase store grade by 25% base Customer Experience, Food quality, and Wellness within 3 months.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

IT Analyst

RPM Collectors
08.2022 - Current
  • Implemented security measures to safeguard digital assets, conducted vulnerability assessments, collaborated with others to identify and mitigate security risks, monitored network activities to enhance system defense
  • Planned computer systems using information engineering, data modeling, and structured analysis.
  • Installed system updates to address vulnerabilities and reduce security issues by 20% in 30 days.

Education

Cybersecurity Bootcamp Program (Online) -

FAMU University
Tallahassee, FL
10.2023

Applied Cyber Security Program -

Fred K. Marchman Technical College
Port Richey, FL
06.2023

Skills

  • Microsoft Office
  • Linux
  • Microsoft Excel
  • Splunk
  • SIEM
  • Google Drive
  • Database management
  • Python
  • PowerShell
  • Network Security
  • Microsoft Windows
  • Entity Framework
  • SMTP
  • IAM
  • WAN/LAN
  • Vim
  • Amazon S3
  • Technical Support
  • Internet of Things (IoT)
  • Wireshark
  • VoIP
  • Sass
  • VPN
  • VMware
  • Salesforce CRM
  • Network Configuration
  • LAN
  • PeopleSoft
  • GitHub
  • Docker
  • Apple
  • Android
  • Bash
  • Ubuntu
  • Amazon Web Services
  • Microsoft PowerShell
  • Data Communications
  • Computer Forensics
  • Computer Hardware Knowledge
  • Bilingual

Certification

  • Certified Cybersecurity Technician
  • CEH
  • CompTIA Sec +
  • Certified Defense Analyst

Timeline

IT Analyst

RPM Collectors
08.2022 - Current

Service Leader

Chipotle
12.2019 - 12.2023

Cybersecurity Bootcamp Program (Online) -

FAMU University

Applied Cyber Security Program -

Fred K. Marchman Technical College

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JOSE MALDONADO