Nyem McCray
Jacksonville,FL
Summary
A personable and dedicated worker with experience in customer service/relations.. Works hard to be a high achiever with an upbeat and positive attitude towards any and every job I happen to come across.. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned. Recently moved back to Orangeburg, SC after living in Jacksonville, FL the last 6-7 years.
Overview
5
5
years of professional experience
Work History
Service Leader
Chipotle
03.2025 - Current
- Led daily operations to ensure exceptional customer service and food quality.
- Trained and mentored team members to enhance performance and operational efficiency.
- Implemented inventory management practices to reduce waste and maintain stock levels.
- Analyzed customer feedback to improve menu offerings and service delivery strategies.
- Developed scheduling processes that optimized staff coverage during peak hours.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Managed a team of service representatives, ensuring consistent quality across all interactions.
Patient Service Representative
Novant Health, Inc
09.2023 - 10.2025
- Managed patient inquiries, ensuring timely resolution and high satisfaction levels.
- Scheduled appointments using electronic health record systems, optimizing clinic workflow.
- Coordinated with healthcare providers to relay important patient information and updates.
- Facilitated insurance verification processes, enhancing patient access to care services.
- Entered patient demographic and insurance data into electronic medical record system.
Crew Member/Shift Lead
Moe's Southwest Grill
06.2022 - 08.2023
- Assisted customers by preparing their meals
- Cooked and Cut a lot of food
- Learned many things about running a shift/crew
- Gained patience and bettered my customer service skills.
- (summer job on and off)
Crew Member
Sonic Drive-In
05.2021 - 07.2021
- Cross trained in multiple positions to know all company needs and train new employees.
- Became very fluent in every position in under a week.
- Gained good customer service.
- (summer job)
Education
health sciences
Albany State University
04.2026
High School Diploma - undefined
First Coast High School
Jacksonville, FL01.2022
Skills
- Efficient and Detail-Oriented
- Sales
- Email Support
- Hardworking
- Quick Learner
- Time Management
- Understanding Customer Needs
- Microsoft Office
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
Timeline
Service Leader
Chipotle
03.2025 - Current
Patient Service Representative
Novant Health, Inc
09.2023 - 10.2025
Crew Member/Shift Lead
Moe's Southwest Grill
06.2022 - 08.2023
Crew Member
Sonic Drive-In
05.2021 - 07.2021
health sciences
Albany State University
High School Diploma - undefined
First Coast High School