Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nyem McCray

Jacksonville,FL

Summary

A personable and dedicated worker with experience in customer service/relations.. Works hard to be a high achiever with an upbeat and positive attitude towards any and every job I happen to come across.. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned. Recently moved back to Orangeburg, SC after living in Jacksonville, FL the last 6-7 years.

Overview

5
5
years of professional experience

Work History

Service Leader

Chipotle
03.2025 - Current
  • Led daily operations to ensure exceptional customer service and food quality.
  • Trained and mentored team members to enhance performance and operational efficiency.
  • Implemented inventory management practices to reduce waste and maintain stock levels.
  • Analyzed customer feedback to improve menu offerings and service delivery strategies.
  • Developed scheduling processes that optimized staff coverage during peak hours.
  • Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
  • Managed a team of service representatives, ensuring consistent quality across all interactions.

Patient Service Representative

Novant Health, Inc
09.2023 - 10.2025
  • Managed patient inquiries, ensuring timely resolution and high satisfaction levels.
  • Scheduled appointments using electronic health record systems, optimizing clinic workflow.
  • Coordinated with healthcare providers to relay important patient information and updates.
  • Facilitated insurance verification processes, enhancing patient access to care services.
  • Entered patient demographic and insurance data into electronic medical record system.

Crew Member/Shift Lead

Moe's Southwest Grill
06.2022 - 08.2023
  • Assisted customers by preparing their meals
  • Cooked and Cut a lot of food
  • Learned many things about running a shift/crew
  • Gained patience and bettered my customer service skills.
  • (summer job on and off)

Crew Member

Sonic Drive-In
05.2021 - 07.2021
  • Cross trained in multiple positions to know all company needs and train new employees.
  • Became very fluent in every position in under a week.
  • Gained good customer service.
  • (summer job)

Education

health sciences

Albany State University
04.2026

High School Diploma - undefined

First Coast High School
Jacksonville, FL
01.2022

Skills

  • Efficient and Detail-Oriented
  • Sales
  • Email Support
  • Hardworking
  • Quick Learner
  • Time Management
  • Understanding Customer Needs
  • Microsoft Office
  • Creative Problem Solving
  • Call Documentation
  • Order and Refund Processing
  • Data Entry

Timeline

Service Leader

Chipotle
03.2025 - Current

Patient Service Representative

Novant Health, Inc
09.2023 - 10.2025

Crew Member/Shift Lead

Moe's Southwest Grill
06.2022 - 08.2023

Crew Member

Sonic Drive-In
05.2021 - 07.2021

health sciences

Albany State University

High School Diploma - undefined

First Coast High School