Sarai Ortiz
Houston
Summary
Starting at Chick-Fil-A was a jumpstart career that taught me so much and kept me accountable and experienced with teamwork, contributing to seamless daily operations and collective success. Self-taught willingness to take on added responsibilities to meet team goals.
Working at Cava taught me to utilize strong communication skills to enhance team efficiency and resolve issues promptly. All together, I developed a track record of reliability and punctuality, ensuring successful positive outcomes ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Team Member
Cava Grill
Houston, TX
06.2023 - 11.2025
- Provided excellent customer service by accurately taking orders and addressing inquiries.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Engaged customers by promoting daily specials and upselling menu items when appropriate.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
Certified Trainer
Chick-Fil-A
Laredo, TX
07.2017 - 10.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
Education
High School Diploma -
Heights Christian Academy
Laredo, TXSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Flexible schedule
- Training and mentoring
- Professional and mature
- Effective communication
- Reliable and punctual
Timeline
Team Member
Cava Grill
06.2023 - 11.2025
Certified Trainer
Chick-Fil-A
07.2017 - 10.2018
High School Diploma -
Heights Christian Academy