Sarai Rubio Cruz
Douglas,AZ
Summary
At Cato Fashions, I spearheaded store operations, enhancing customer satisfaction and team performance through expert training and mentoring. My leadership, rooted in strong problem-solving and customer service skills, significantly minimized loss, driving operational excellence.
Overview
16
16
years of professional experience
Work History
Store Manager
Cato Fashions
Douglas, AZ
06.2008 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
Certification - Business Administration And Management
Cochise College
Douglas, AZSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Store Opening and Closing
- Friendly and Positive
- Team leadership and coaching
- Store Merchandising
- Shift Scheduling
- Employee Training
- Recruitment and hiring
- POS Systems
- Goals and performance
- Supply Ordering
- Policies and Procedures
- Store displays
- Staff Supervision
- Accurate Cash Handling
- Bank deposit procedures
- Bank and Safe Deposits
- Retail Merchandise Quality Standards
Timeline
Store Manager
Cato Fashions
06.2008 - Current
Certification - Business Administration And Management
Cochise College