Saraiah Jorgensen

• Created and updated records and files to maintain accurate customer information.
• Updated reports, managed accounts, and generated reports for company database.
• Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
• Created, maintained and updated filing systems for paper and electronic documents.
• Handled payment collections, AP/AR, deposits, and recordkeeping.
• In charge of invoicing customers and entering data into multiple programs.
• Heavy customer service, through b2b phone calls, email, and in person.

Note: This was a temporary assignment assigned to me through London Approach.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Responded to Common Area Maintenance (CAM) inquiries.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Maintained strong relationships with vendors, enabling prompt resolution of service issues.
• Completed final move-out walk-throughs with tenants and property managers to identify required repairs.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Kept properties in compliance with local, state, and federal regulations.
• Processed vendor and tenant invoices on a daily basis.

• Assigned work to staff, set schedules, and motivated strong performance in key areas.
• Boosted overall park revenue by overseeing food concessions, retail outlets, and ticketing operations.
• Oversaw daily park operations, ensuring smooth functioning and addressing any arising issues promptly.
• Improved customer satisfaction by implementing streamlined ride scheduling and queue management.
• Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
• Oversaw recruitment efforts for seasonal staff positions, selecting candidates who demonstrated strong interpersonal skills and enthusiasm for providing exceptional guest experiences.
• Enhanced guest experience with timely maintenance and upkeep of amusement park attractions.
• Inspected equipment and facilities for signs of wear or damage impacting safety.
• Trained and supervised staff to consistently meet performance goals and customer service standards.

• Advocated for resident needs during interdisciplinary meetings, ensuring the provision of appropriate resources and support to maximize participation in desired activities.
• Ordered and maintained all recreational equipment.
• Developed monthly activity calendars catering to diverse interests, ensuring a wide array of options for residents to choose from.
• Facilitated community outings for groups of residents, providing opportunities for social integration within the broader community setting.
• Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
• Explained rules for games so all parties understood how to take part in entertainment.
• Kept athletic and games equipment and facilities organized and maintained.
• Provided emotional support to residents during challenging times, offering empathy and reassurance while engaging them in appropriate coping mechanisms through activities.
• Supported physical wellbeing of residents by assisting with exercise programs and encouraging participation in activities.
• Visited with residents to enhance sensory stimulation and reality orientation and meet individual needs as outlined in activity care plan.
• Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to residents.

• Assisted in recruiting, hiring and training of team members.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.