Saraith Diaz
Miami,FL
Summary
Dynamic professional with experience as a Court Representative Intern at Court Options, excelling in case management and effective communication. Proven ability to resolve conflicts and enhance customer service, while driving sales and managing social media marketing. Committed to maintaining confidentiality and fostering teamwork in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Court Representative Internship
Court Options
Miami, FL
08.2025 - Current
- Observed live Zoom court proceedings to gain firsthand knowledge of courtroom procedures, judicial decision-making, and case management.
- Assisted with client intake for Pre-Trial Diversion (PTD) programs, ensuring accurate documentation and compliance with eligibility requirements.
- Communicated program details to clients, explained requirements, and guided them through the PTD acceptance process.
- Strengthened understanding of criminal justice processes, diversion programs, and alternatives to incarceration.
Store Manager
Milky Ways Cereal Bar
Miami, FL
07.2021 - Current
- Responsibilities include answering incoming calls in a busy environment.
- Maintain and present housekeeping standards and presentations in all areas.
- Understand customer requirements, and be exceptionally good at resolving issues and conflicts.
- Excellent communication skills, with a great ability to interact with subordinates, supervisors, and customers.
- Manage the overall catering events.
- Exceed company sales goals by utilizing sales techniques and communicating about the product.
- Build out and manage social media marketing and advertising
- Collaborated with suppliers to maintain quality and freshness of ingredients.
- Performs various sales and register transactions, including ringing purchases, processing cash or credit payments, and counting money.
- Participates in visual directives, including monthly store sets and zone maintenance.
- Trained new employees on customer service standards and operational procedures.
- Supervised daily operations and staff at a popular cereal bar.
Seasonal Fragrance Sales Associate
Macy's
Miami, FL
09.2024 - 01.2025
- Delivered personalized customer service by recommending fragrances based on individual preferences and needs.
- Drove sales by meeting and exceeding daily/weekly sales goals through product knowledge and upselling techniques.
- Educated customers on fragrance families, notes, and proper application to enhance shopping experience.
- Maintained merchandise displays, ensured testers and stock were replenished, and kept counters organized and visually appealing.
- Built strong client relationships to encourage repeat business and customer loyalty.
- Processed transactions accurately and efficiently while adhering to store policies.
Senior Counselor
Ransom Everglades Summer Camp
Miami, FL
06.2023 - 07.2023
- Facilitated food distribution with consideration for allergies to ensure safety.
- Supervised leaders in training and junior counselors, providing constructive feedback.
- Responded promptly to first aid situations while adhering to safety protocols.
- Organized lesson plans and engaging activities for campers.
- Streamlined drop-off and pick-up processes for children and parents.
- Collaborated with counselors and camp leaders to create a fun environment.
- Communicated children's behavior and progress to parents via ClassDojo.
- Maintained a clean, safe environment for campers.
Education
Bachelor of Science - Crime Science
Florida International University
Miami12-2026
High School Diploma -
Miami Palmetto Senior High School
Miami06-2023
Skills
- Customer service
- Case management
- Conflict resolution
- Effective communication
- Team leadership
- Sales techniques
- Social media marketing
- Confidentiality
- Courtroom etiquette
- Problem-solving aptitude
- Teamwork and collaboration
- Application review
- Basic photography
- Hospitality and accommodation
- Attention to detail
- Time management
- Resource management
- Reliability
Languages
Spanish
Native/ Bilingual
Portuguese
Limited
English
Native/ Bilingual
Certification
· Food Handler Certification
· Maintain CPR certification from the American Heart Association (BLS Healthcare Provider)
· HIV & AIDS Certification: Florida HIV/AIDS Healthcare Professional Continue Education (CE) Certification
References
References available upon request.
Timeline
Court Representative Internship
Court Options
08.2025 - Current
Seasonal Fragrance Sales Associate
Macy's
09.2024 - 01.2025
Senior Counselor
Ransom Everglades Summer Camp
06.2023 - 07.2023
Store Manager
Milky Ways Cereal Bar
07.2021 - Current
Bachelor of Science - Crime Science
Florida International University
High School Diploma -
Miami Palmetto Senior High School