Sara Jane WILLIAMS
Maryville,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Main House Captain
Blackberry Farm
09.2018 - Current
- Train new staff on all Dining Room operations including restaurant operating systems & standards of service
- Create world-class hospitable atmosphere by welcoming guests as they join for breakfast & lunch services
- Coordinate & communicate with other departments to fulfill guest requests & needs
- Responsible for daily administrative tasks for the Main House, including but not limited to: answering & fielding phone calls, editing all food & beverage menus for breakfast & lunch services, manually inputting. guest information from Opera to ResDiary, etc.
Staff Associate
Young Life
Buena Vista, CO / Jasper, GA / Pigeon Forge, TN
08.2009 - 08.2018
- Trained new staff, interns & volunteers on standards of service, food preparations & kitchen safe practices
- Assisted with interviewing & hiring of staff
- Worked with other management to continually improve the experience & atmosphere of dining hall
- Assisted with menu development
- Assisted with inventory & ordering of goods
- Supervised entire kitchen & meal preparations
- Maintained safe food preparations & handling
- Cultivated a positive work culture among kitchen staff through open communication lines & mutual respect within the team
- Assured that all guest allergies & dietary restrictions were properly prepared & delivered to guests
- Communicated with guests pre & post-arrival to ensure food & meal need were properly met
Education
General Studies -
Middle Tennessee State University
Murfreesboro, TNSkills
- World Class Hospitality
- Customer Service
- Collaborative Work Environments
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
- Leadership Development & Training
- Vision Implementation
- Friendly, Positive Attitude
Certification
- Serve Safe, 01/01/10-12/31/20
- ABC Server, 01/01/17-Present
Timeline
Main House Captain
Blackberry Farm
09.2018 - Current
Staff Associate
Young Life
08.2009 - 08.2018
General Studies -
Middle Tennessee State University