SARA JENNIFER SANCHEZ DE ANDA
Summary
Dynamic law graduate transitioned into a customer service professional, enriched by international Au Pair experience. Expertise in care, cross-cultural communication, and problem-solving fuels a passion for creating positive customer interactions. A proven track record of efficiently resolving inquiries while maintaining high satisfaction rates demonstrates a commitment to excellence. Strong interpersonal skills facilitate effective collaboration and communication within teams, complemented by proficiency in office management software and administrative protocols.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Au Pair
Cultural Exchange Program
11.2023 - Current
- Delivered high-quality care, ensuring comfort, safety, and satisfaction.
- Coordinated daily activities with strong organizational and time-management skills.
- Developed cross-cultural communication skills while engaging with diverse families.
- Provided front-line support with a professional, friendly, and service-oriented approach.
- Resolved concerns promptly, maintaining a positive experience.
- Built trusted relationships through active listening and empathy.
- Demonstrated adaptability, flexibility, and reliability in a 24/7 role.
CEO Assistant
Real estate Alberta
06.2022 - 11.2023
- Product research/Market research, general research.
- Real Estate Document management.
- NDA & NCA document creation.
- Calendar/Agenda Management.
- Videographer research.
- Graphic designer research.
- Project Coordinator.
Executive Assistant
Lush Eco Treehouses
01.2022 - 05.2022
- Live Translator, document translator.
- Document editor/Document writer.
- Furniture Catalogue research.
- I was in charge of calling suppliers and scheduling appointments between them and my boss.
- Data Entry At Asana.
- Email communication with clients/employees on her behalf.
Engineer Assistant
Pacific Sands Group
07.2021 - 12.2021
- Extraction & data compilations (architectural plans/maps).
- Gsuite Management.
- SOP creation.
- Upwork Job posting review and interview prospects.
- Monday.com data entry, creator of automation.
CEO Assistant
Kitchen Horizon
10.2020 - 06.2021
- Ecommerce experience.
- Shopify.
- Product research.
- Market Research.
- Data Entry.
- Dropshipping.
- Trello Management.
Customer Service Agent Representative
Amazon & Verizon Alorica
11.2017 - 10.2020
- Provided high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Advice to users, providing information and solving doubts and incidents about the different services of the company.
- Developed strong customer relationships to encourage repeat business.
- Analysis of the customer experience to detect possible deficiencies and proactively improve.
Education
Bachelor - Law
Escuela Libre de Derecho de Puebla
08.2021
Skills
- Conflict Resolution & Problem-Solving
- Time Management & Organization
- Problem-Solving in Daily Routines
- Cross-Cultural Communication & immersion
- Active Listening & Empathy
- Adaptability & Flexibility
- Team Collaboration
- Safety awareness
Certification
- Microsoft 365
- Google Suite
LANGUAGES
English
Spanish
Timeline
Au Pair
Cultural Exchange Program
11.2023 - Current
CEO Assistant
Real estate Alberta
06.2022 - 11.2023
Executive Assistant
Lush Eco Treehouses
01.2022 - 05.2022
Engineer Assistant
Pacific Sands Group
07.2021 - 12.2021
CEO Assistant
Kitchen Horizon
10.2020 - 06.2021
Customer Service Agent Representative
Amazon & Verizon Alorica
11.2017 - 10.2020
Bachelor - Law
Escuela Libre de Derecho de Puebla