Sara Katelyn Sanford
Greer,SC
Summary
Working in Customer Service has made me more dependable and courteous, I can offer excellent administrative, customer service and financial management skills. Trained in hospitality operations and regulations with a well demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator/ Records Coordinator
Marshall Orthodontics
Simpsonville, South Carolina
05.2023 - Current
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Maintained New Patient Treatment Letters and sent to other offices.
- Assisted with check-in and check-out process by verifying identification and collecting payment information.
- Ensured that all front desk areas were kept clean and organized at all times.
- Processed payments from customers including cash, checks, debit and credit cards.
- Trained new employees on proper use of software applications related to front desk operations.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Communicated with patients to ensure quality of care and develop care plans.
- Provided administrative support for patient care staff.
- Demonstrated flexibility during changes to patient care practice.
- Assured regulatory compliance and professionalism across patient service.
- Answered phone calls, responded to inquiries, relayed messages to appropriate personnel.
- Reviewed daily schedules to determine availability for emergency appointments.
- Greeted patients and visitors, provided assistance with paperwork and scheduling appointments.
- Managed online appointment booking process through website or third-party software applications.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Assisted with referrals and prepared medical records for patients.
- Scheduled and confirmed patient appointments and consultations.
- Sterilized tools and equipment used in the laboratory setting according to OSHA standards.
- Assisted dentists with taking X-rays or photographs of patients' mouths during appointments.
Front Desk Coordinator
Ashby Park Family Orthodontics
Greenville, SC
05.2021 - 05.2023
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Answered all incoming calls, transferred to correct department, and took messages.
- Registered new patients and set them up for consults. Gathered all of their information including last cleaning, and dental insurance.
- Greeted and welcomed all patients into our practice, while informing them to rise or brush before appointment.
- Assisted Treatment Coordinator in confirming consults, verifying insurance, and following up after initial consult.
- Checked the appointment schedule daily, while confirming appointments as well.
- Brought in emergency appointments who had poking wires, broken brackets, etc in the correct time frame.
- Completed the End of Day, made sure all totals for the day are correct.
- Verifying methods of payment and collecting payments as needed.
Front Desk Receptionist
Southern Eye Associates
Greenville , SC
01.2020 - 03.2021
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
- Helped the elderly if they needed assistance when entering the building or into the waiting room.
- Performed administrative support tasks, including COA Training and Handling a certain Dr. Schedule to keep it well maintained, completing all duties within required timeframes.
- Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
- Transmitted information or documents to customers, using computer, mail or facsimile machine.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Preschool Teacher
Little Me Academy
Greer, SC
03.2019 - 01.2020
- Established indoor and outdoor safe play environments for toddler-age children.
- Taught children foundational skills such as colors, shapes and letters.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Implemented hands-on, play-based strategies such as games and crafts.
- Developed professional relationships with parents, teachers, directors and therapists.
Daycare Assistant
Memorial United Methodist Church
Greer, SC
08.2018 - 03.2019
- Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
- Attended to lunch periods to help children open food packages and monitor activities
- Led children in tidying up and handwashing to teach responsibility.
- Balanced schedules to provide optimal rest, play and educational periods.
Education
Greer High School
Greer, SC06.2018
Skills
- Early education
- Activities leadership
- Social development
- Care planning
- Early childhood knowledge
- Computer-savvy
- Emergency procedures
- Excellent communication skills
- Active listener
- Approachable
- Positive and cheerful
- Understanding, willing to make things work
- Willing to help solve issues
- Special Needs training
- Strong helper
- Able to follow directions
- Documentation
Timeline
Patient Care Coordinator/ Records Coordinator
Marshall Orthodontics
05.2023 - Current
Front Desk Coordinator
Ashby Park Family Orthodontics
05.2021 - 05.2023
Front Desk Receptionist
Southern Eye Associates
01.2020 - 03.2021
Preschool Teacher
Little Me Academy
03.2019 - 01.2020
Daycare Assistant
Memorial United Methodist Church
08.2018 - 03.2019
Greer High School