Sara Katelyn Sanford
Greer,SC
Summary
Dedicated professional with customer service experience, showcasing honed dependability and courtesy skills. Background includes excellent administrative, customer service, and financial management abilities. Trained in hospitality operations and regulations, consistently fostering guest satisfaction throughout career. Known for being organized and flexible, thriving in fast-paced and high-stress environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator/ Records Coordinator
Marshall Orthodontics
2023.05 - Current
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Maintained New Patient Treatment Letters and sent to other offices.
- Assisted with check-in and check-out process.
- Processed payments from customers including cash, checks, debit and credit cards.
- Trained new employees on proper use of software applications related to front desk operations.
- Demonstrated flexibility during changes to patient care practice.
- Assured regulatory compliance and professionalism across patient service.
- Assisted with referrals and prepared medical records for patients.
- Scheduled and confirmed patient appointments and consultations.
- Sterilized tools and equipment used in the laboratory setting according to OSHA standards.
- Assisted dentists with taking X-rays or photographs of patients' mouths during appointments.
Front Desk Coordinator
Ashby Park Family Orthodontics
2021.05 - 2023.05
- Answered all incoming calls, transferred to correct department, and took messages.
- Brought in emergency appointments who had poking wires, broken brackets, etc in the correct time frame.
- Completed the End of Day, made sure all totals for the day are correct.
- Trained all staff on front desk procedures and policies.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
Front Desk Receptionist
Southern Eye Associates
2020.01 - 2021.03
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Performed administrative support tasks, including COA Training and Handling a certain Dr. Schedule to keep it well maintained, completing all duties within required timeframes.
- Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
- Scheduled, coordinated and confirmed appointments and meetings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Preschool Teacher
Little Me Academy
2019.03 - 2020.01
- Established indoor and outdoor safe play environments for toddler-age children.
- Taught children foundational skills such as colors, shapes and letters.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Implemented hands-on, play-based strategies such as games and crafts.
- Developed professional relationships with parents, teachers, directors and therapists.
Daycare Assistant
Memorial United Methodist Church
2018.08 - 2019.03
- Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
- Attended to lunch periods to help children open food packages and monitor activities
- Led children in tidying up and handwashing to teach responsibility.
- Balanced schedules to provide optimal rest, play and educational periods.
Education
Greer High School
Greer, SC06.2018
Skills
- Dental Knowledge
- Office Administration
- HIPPA Compliance
- Time Management
- Documentation
- Critical Thinking Skills
- Multitasking ability
- Customer Service
- Patient Relations
- Attention to Detail
- Patient Care Coordination
- Scheduling
- Patient Records Management
Certification
X-ray Certification
CPR Certification
Timeline
Patient Care Coordinator/ Records Coordinator
Marshall Orthodontics
2023.05 - Current
Front Desk Coordinator
Ashby Park Family Orthodontics
2021.05 - 2023.05
Front Desk Receptionist
Southern Eye Associates
2020.01 - 2021.03
Preschool Teacher
Little Me Academy
2019.03 - 2020.01
Daycare Assistant
Memorial United Methodist Church
2018.08 - 2019.03
Greer High School