Summary
Overview
Work History
Education
Skills
Projects
Volunteer
Timeline
Generic

Saralee Oliva

San Antonio

Summary

Detail-oriented and Analytical Fraud Specialist with expertise in fraud detection. Skilled in conducting thorough investigations and managing electronic transactions, new account screenings, suspicious caller and reg CC ensuring compliance and safeguarding assets. Committed to enhancing security protocols and reducing financial risks.

Overview

9
9
years of professional experience

Work History

Fraud Specialist II

J P Morgan Chase
San Antonio
02.2024 - Current
  • Promoted from Fraud Specialist 1 to specialize in Reg CC and Electronic Money Movement Transactions.
  • Utilized different systems such as LAD/LAW, LexisNexis, and Authentication Systems
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity such as Fraud or Scams.
  • Made decisions on transactions such as Wires, Zelle's, ACH Transfers && Check Deposits.
  • Determined if a customer was a risk to the bank and initiated a Bank Initiate Closure based on my review/investigation
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.

Fraud Specialist I

JP Morgan Chase
San Antonio
05.2023 - Current
  • Specialized in Reg-E and online transaction claims
  • Used multiple systems to locate suspicious transactions and close debit cards and digital wallets as well as remove any suspicious Zelle, ACH and wire recipient
  • Filed claims for debit card unauthorized and authorized transactions
  • Filed claims for Identity Theft and electronic money movement such as wires, zelles, and ACH transfers
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills

Financial Coordinator

BluePearl Specialty + Emergency Pet Hospital
San Antonio
12.2022 - 03.2023
  • Reviewed credit applications from potential customers prior to extending credit lines.
  • Managed vendor relationships by ensuring timely payments were made according to agreed terms.
  • Conducted complex analyses of financial data using Excel or other software tools
  • Generated various types of reports related to revenue, expenses, cash flow projections
  • Compiled, analyzed, and reported monthly financial data to senior management

Patient Care Coordinator Pet Hospital

BluePearl Specialty + Emergency
San Antonio
03.2022 - 12.2022
  • Communicated with patients to ensure quality of care and develop care plans
  • Liaised effectively with patients, doctors, and staff members, assessed medical charts, and promoted a high level of communication and interaction.
  • Established a strong work network by building professional relationships with physicians and fellow employees.
  • Identified potential problems and patient care trends.
  • Explained policies, procedures, and services to patients
  • Accessed programs and set up correct payment strategies based on patient means and needs.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores, and patients obtain the best possible care.

Newborn Patient Care

Baptist Health System
San Antonio
07.2021 - 03.2022
  • Obtained patient vital signs and reported results to the staff nurse or physician to identify changes from prior measurements.
  • Collected biological specimens and packaged them for laboratory transport to complete diagnostic tests.
  • Prepared patient chart for admission and compiled appropriate paperwork.
  • Assisted with patient admissions, discharges, and transfers.

Veterinary Assistant

Low-Cost Pet Vet
San Antonio
05.2020 - 07.2021
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Administered immunizations, blood plasma, and other medications to animals as prescribed by veterinarians.
  • Obtained information and history from clients to maintain medical charts.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Released patients to owners with care directions from the doctor.

Veterinarian Technician

VCA Hospitals
San Antonio
08.2020 - 03.2021
  • Performed physical examinations and recorded weight, temperature, and other vitals and concerns
  • Supported veterinarians to drive quality care, advocate for pets, and educate clients.
  • Prepared and administered medications and vaccines as prescribed by the veterinarian.
  • Explained disease and condition diagnoses, prognoses, and treatment options to pet and animal owners to provide information for decision-making concerning care.

Newborn Hearing Coordinator

MEDNAX
San Antonio
04.2016 - 07.2020
  • Lead and trained a group of Newborn Hearing Screeners to conduct excellent bedside manner and an appropriate AABR test for a newborn child
  • Operated medical equipment to diagnose hearing conditions.
  • Educated patients on AABR testing and the results.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Education

Advanced Data Analytics Professional Certificate With Python - Data Analytics

PathStream
03-2026

Associate of Science - Biology Pre-Veterinarian

San Antonio College
San Antonio, TX
05.2020

Skills

  • Lead SME (Subject Matter Expert)
  • Loss Prevention
  • Excel/Google Sheets
  • Reliable
  • Leadership
  • Time Management
  • Bilingual

Projects

  • Lead SME (Subject Matter Expert) - lead and provided support to a group of new hire specialist in Reg-E Claims and IBP (Digital Wallet) Claims
  • Electronic Money Movement Scam Pilot - provided support to our back office investigations team and conducted my own investigations to determine if a customer had fallen for a scam and/or was a victim of fraud
  • Send Us Feedback Escalations - assisted in time studies to help identify gaps or process improvement opportunities within the firms policies and business needs.

Volunteer

  • Animal Defense League of Texas - San Antonio, TX
  • Wildlife Rescue & Rehabilitation - Kendalia, TX
  • CBC Book Store - San Antonio, TX

Timeline

Fraud Specialist II

J P Morgan Chase
02.2024 - Current

Fraud Specialist I

JP Morgan Chase
05.2023 - Current

Financial Coordinator

BluePearl Specialty + Emergency Pet Hospital
12.2022 - 03.2023

Patient Care Coordinator Pet Hospital

BluePearl Specialty + Emergency
03.2022 - 12.2022

Newborn Patient Care

Baptist Health System
07.2021 - 03.2022

Veterinarian Technician

VCA Hospitals
08.2020 - 03.2021

Veterinary Assistant

Low-Cost Pet Vet
05.2020 - 07.2021

Newborn Hearing Coordinator

MEDNAX
04.2016 - 07.2020

Advanced Data Analytics Professional Certificate With Python - Data Analytics

PathStream

Associate of Science - Biology Pre-Veterinarian

San Antonio College

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